A+
I had a great experience shopping at Raymour & Flanigan.Kevin was and excellent sale associate. He was very knowledgeable regarding the different furniture and services that Raymour offers. The delivery company Competitivere Location was excellent and very professional. Lamar and his partner did a great job with the furniture delivery.!! They put a smile on my face ☺️. I will recommend Raymour & Flanigan to all of my friends and family .
This is my favorite Crate & Barrel to go to in all of DC, MD, and VA. The staff is exceptional and have helped my wife and I with numerous transactions to purchase, exchange, and return products ordered in-store, online, and received as gifts. We cannot say enough about how friendly the people are that work at this C&B. The store is seasonally updated with their new decor and homewards, but also has an extensive collection of furnishings on display. Of note - also have an attached Starbucks that makes for a convenient snack or drink to accompany your visit to C&B.
I went to this place and was met with Jose. He explained everything through and help me find my absolute wonderful couch with two twin platform beds. With the budget I was on it was great. Delivery was only a few days met with Eduardo who was great. My husband wanted to put everything together and he did. Their was 4 plat missing but we used the ones off the old couch. It's the pieces that level the couch out. Still deserves 5 🌟
Family owned, quality furniture and fairly priced
My husband and I went to 3 different stores before landing at Bob’s and we definitely saved the best for last! We were immediately greeted by Rhea who asked us a couple quick questions about what we were looking for, and then she gave us a brief overview of how we can best navigate the store. She was very friendly and not overwhelming. She gave us the space we needed to make our own decision, but then was also around if we had any questions. We were super impressed with how clean and presentable the store was, and there is a huge selection to choose from. Very happy with customer service, response time and overall experience. I would absolutely recommend this location to anyone furniture shopping!
First Class service from the very professional young lady Jas, Jas being very knowledgeable towards the Stressless range sealed the deal seamlessly without any undue pressure. The furniture was delivered and installed by RFM, again a great couple of guys who respected my home.
I came in with my mum for a bed & sofa and left with 2 side tables, 2 tables, 3 piece sofa set and a bed with a mattress!! Had the most excellent customer service from Georgina and John! They both went out of their way to provide us with everything we needed and the most suitable furniture for our home!! They didn’t have a third piece of the sofa set we wanted and John went out of his way to find one for us. Definitely will pop in again for some high quality furniture and customer service!! Recommended it to family and friends as well xx
This has to be my favourite shop ever! They have such a huge selection of top quality goods and the staff are always super friendly! My most recent purchases of two HUGE mirrors couldn’t be price matched anywhere and I can’t thank you enough… I love them! I would highly recommend a visit if you haven’t already done so… no doubt they’ll see me again soon 😂
LUIGI was very Customer Service Friendly the moment I came out my vehicle. He greeted me outside and ended up assisting me inside for my purchase. Very knowledgeable on the item I was interested in and provided me with several options. I was pleased with Luigi overall Customer Service! I'm an existing customer for over 20yrs and will continue coming back because of Luigi.
Initially I would have rated this place a 2 as we found the sofa we wanted but the staff member was clueless and almost made us leave the sofa behind! We came back and spoke with Kim who managed to sort our questions out really quickly and we paid there and then for it. Lesson being get the right person and you will have excellent service. Would have been 5 stars had we got Kim 1st time! Good showroom and lots of choice.
Don't go here. The lady was so unhelpful. We were interested in 2 mattresses and immediately opened me a credit card instead of checking first if they were in stock. Both ended up being out of stock. She was supposed to call us in 2 weeks after they got new inventory....never called us. Go to Woodridge location and ask for Sandra M. She is great!!. She helped us with our couches and dining room.
Didn't find what I wanted on this occasion, but it was worth the visit. Massive range of tables, seating, and soft furnishings. Spacious store and a lot of staff available to answer any questions. Lots of parking available. Enjoyed the in store café. Not far from motorway, on London Road near KFC, McDonald's & DFS.
Had a really good experience with a knowledgeable salesman Duncan Edwards, we ordered a New sofa, snuggle and footstool, delivery time was as expected, Christopher Pratts offers a very large selection of sofas for all Budgets, I was quite pleasantly surprised really I honestly thought it would be an expensive place to buy from....I was wrong and Free delivery too, so would really recommend Going to we shopped around first then compare, the quality of the sofa we eventually went for was in my opinion fantastic compared to other places we visited.
Tyler really is a Superman! He did a great job helping us find the right pieces of furniture for our house. We are in the process of creating more space in our home so we can accommodate a wheelchair. From beginning to end of our transaction he was patient, courteous and very knowledgeable. When we come back to Gallery again we will certainly ask for him! The delivery was seamless and very low stress. Mike and Roy did an excellent job, moving other furniture out of the way and helping us get new rugs down as well. We won’t buy furniture anywhere but Gallery Furniture!
Awesome customer service from sales department to the managers, also got the chance to talk to mattress specialist and he got me an amazing mattress. Displays look really good hard to choose the right color and style. Also serve wine and margaritas just like the nail salon , 👌🏼👌🏼👌🏼
I just want to point out if you want something great come to these place! They have options and if they don’t have anything you like on site they have a tablet where you can see other options you would like. My experience was easy and fast. Great customer service!
From start to finish ElDorado has exceeded our expectations. The store is beautiful and our associate Sol did a great job helping us find what we needed. Delivery was within days not weeks or months like other stores and the delivery guys were awesome, professional and diligent checking everything was in good order before they left. I will never buy furniture from another store again and definitely not online, we need to support our local businesses. Thank you ElDorado for our beautiful furniture and a great experience.
I have placed 2 orders with Atlantic shipping so far. The first one was for kitchen stool chairs and I was positively surprised by the service, the fast delivery, the quality and the design of the product. The second time for dining chairs and again they arrived very quickly, well packed, were easy to assemble and I also love the design! Without even mentioning how comfortable they are. I am very happy with my purchase and I will definitely buy again from them and would highly recommend them.
Bought dining table and chairs. Delivered on the day by great delivery team on the day and time agreed. Set up the table and it is beautiful. Very pleased with the service and quality overall.
Shortly - David the salesman rocks !!! I had a fantastic experience at the furniture store, thanks to David. His service was exemplary—knowledgeable, attentive, and genuinely caring. He made the process of finding the right furniture both easy and enjoyable. David's passion for his work and his ability to connect personally with customers is truly exceptional. Highly recommend if you're looking for top-notch service and a memorable shopping experience.
I had a wonderful experience! I had been looking at a couch on their website for a few weeks. Went into the store, found it and loved it. The sales guy was great, he didn't try to sell me something more expensive. He helped me get a cheaper delivery (I threw away the trash and stuff instead of their guys doing it). Great price and I love this couch.
I’m so disappointed with city furniture. I’m just glad we didn’t order more furniture from there.I got the first half of the couch a week after we ordered it and waited for another month to get the other half which I totally understand. We got the wrong color and they told us to mix and match until we get the right couch . Although that was totally inconvenient specially since it’s holiday season and we’re expecting guests we said okay. We were surprised to that it’s not just the wrong color but also the wrong side so we can’t even use the couch. I texted my sales associate and he was reading the messages and did not respond to them. We had to go to the store more than once and they didn’t help. They said we can choose a different couch but we can’t have a temporary one to use until we can get our Couch . We didn’t like any of the other couch’s and they ruined our holiday for us so thanks for that city furniture :)
Chris B. was very helpful with the returning item. Refund was issued within 5-7 business days. Modani furniture has high quality furniture, very modern, elegant and we’ve bought many items from them. We are very satisfied with them. Me & my husband would definitely recommend buying from Modani furniture, we bought a beautiful white sofa, dinning table, bar chairs, king size bed, bedside tables, chest drawers and more.
I came into Value City Furniture on Elston Ave for the first time today on a whim and am so happy that I did! Jorge was super friendly and very informative. I came back later that night and walked out with a beautiful new leather sectional. Jorge did everything he could to accommodate and was very attentive. The store manager Steve was also very nice and accommodating. They made the purchase seamless and I am confident I made a great choice shopping here. I would highly recommend!
Araceli was amazing through my purchase process! So thankful she was able to assist me with my new furniture. She was super sweet, patient & very informative! Will be back for more furniture.
We bought a beautiful Couch from Jamie McCafferty from the Aintree branch. Really lovely consultant who was very knowledgeable about the products and answered every question we asked. Explained all upgrades without it being pushed on us. We upgraded based on the information Jamie provided us with, not because we felt like we had to. Excellent service and really happy with our purchase. Jamie was very professional and also very personable too, making the transaction very comfortable. Thank you for your help today Jamie, we really appreciate it. Kate
The positive feedback for Grange & Woodhouse Furniture Ltd. centers around three main areas: exceptional customer service, prompt and tidy delivery, and product variety and quality. The sales team, especially Diane, receives commendations for being extremely professional, friendly, and helpful. Efficiency in service delivery is noted, with next-day deliveries and the execution of deliveries on promised dates setting the company apart from competitors. The range of furniture and custom fabric options offered by the company is another aspect highly appreciated by the customers, indicating that the company caters to diverse tastes and needs. Additionally, the company is praised for its competitive pricing, contributing to its value perception among customers.
Excellent service from sales to delivery. John & his colleague was very knowledgable, not to pushy and very friendly. We originally came for just a look at suites but ended up picking one, delivery men was quick & tidy. It’s absolutely gorgeous & no one’s allowed to eat any food on it 😃 💯 would definitely recommend !!!
Customers seem to have a favorable view of Mitchell Gold + Bob Williams' product offerings, often describing the furniture as beautiful, well-made, and modern, suggesting that quality and design are key strengths of the brand. Shoppers appreciate the showroom's aesthetic and enjoy the seasonal updates and visually impressive displays, which create an engaging retail environment. Additionally, select staff members receive praise for their effort and flexibility, with specific mentions of a friendly and knowledgeable service which indicates that there is a foundation of good customer service within the company that could be built upon.
Out of this world for Customer Care And Service. "Gold + Williams" has unmatched Staff/ fashion consultants working the sales floor. The Staff goes out of their way. I purchased a beautiful Tobacco coloured lounge chair some time back. I was not able to pick up the chair for what was way too long beyond reason due to being a caregiver to a Parent. The Staff, including Management, were exceedingly flexible. Excellent one of a kind pieces. Each Season brings new fashion and reworked former fashions. Plus, the "Gold + Williams" store front window on 14TH Street is kickass. Photographs attached include a gorgeous Sheep décor from their Showroom window; and purchased formal gray seating chair. (And often, there is even a bowl of Milkbones, for the Pups we love).
Positive experiences at American Signature Furniture are predominantly characterized by a high level of service provided by sales associates, exemplified by personnel like Wynona, Yaya, and Mamie who are praised for their supportive guidance throughout the purchasing process. Customers express satisfaction with the wide selection of furniture and the ability to locate desired items quickly, often facilitated by knowledgeable staff members. The rate of customer satisfaction extends to the delivery service, where teams are complimented for their timeliness, respectful demeanor, and efficiency. Positive touchpoints in the customer journey include sales associates giving space for independent browsing, clear communication updates about orders, and even sales managers engaging personally to assure the quality of the delivery.
Great service from start to finish!!! My bedroom set was delayed a few days but it was worth the wait!! The staff kept me informed the entire time. The sales team at American Signature (Camp Creek) was fantastic. Wynona helped me with every step of my sale with a great attitude. The young lady who sits in the back (I forgot her name) where you make payments was very pleasant and professional as well. I had a complicated order and both ladies handled it with ease. The delivery guys Joshua and Travis were so cool. They worked well with each other and quickly unloaded my 4 piece bedroom set (which consisted of several heavy boxes). They were super professional and efficient. My bedroom set was set up very quick and I am in love with my set!!! I would definitely recommend these two to deliver and set up your furniture and I would definitely recommend the Camp Creek location for your furniture needs!! Thanks!!!
Customers highlight several key strengths of 9th Street Designer Clearance including the excellent customer service provided by staff members like Jerome and Michael, who are consistently mentioned for their approachability and ability to assist customers without exerting pressure. There is a strong appreciation for the store's diverse and unique selection of furniture pieces, as well as the value for money indicated by what many customers describe as 'good prices.' Additionally, the delivery services provided by the company add a note of convenience to the customer experience, with particular commendation for the promptness and professionalism of the delivery teams. The physical showroom offers customers the tangible benefit of testing furniture before making a decision, further adding to the positive aspects of shopping at 9th Street Designer Clearance.
Jerome helped us find the perfect couch. No pressure, all info and assistance. It was so helpful to sit on each piece of furniture because you cannot do that ordering online. Great selection and good prices for quality items. Would go back here for another piece and send friends here too. Also, they delivered this in under 30 minutes!
The customer feedback for Millhouse Furniture and Interiors highlights several key positives. The sales team is lauded for their no-pressure approach, which is coupled with thoughtful suggestions and genuine enthusiasm to assist customers find the right furniture for their needs. Staff members, including Bethan and Adele, are noted for their friendliness, knowledgeability, and the ability to engage with customers without rushing their decisions. The added gesture of offering drinks such as Prosecco and lattes elevates the in-store experience, leaving a lasting good impression. The promptness and professionalism during the delivery process are also commended, ensuring that the positive experience extends beyond the store's premises. Additionally, the quality and variety of the furniture selection contribute to the high satisfaction levels among customers, solidifying the store's appeal to both referrals and repeat customers.
What a gem we have found, so many super sofas to try, settled on Vivienne (a sofa) can't wait for it to arrive, sale's man was so helpful no pressure to buy anything just helpful suggestions like would we like a coffee while choosing cushions. Will definitely be back if we are in need of anymore furniture. Try this place you won't be disappointed.
Positive feedback for IKEA is abundant, showcasing the retailer’s strengths in customer service, product displays, and in-store amenities. Customers report that staff assistance enhances their shopping experience, particularly when issues arise, and the store's layout offers inspiring room setups that aid in the visualization of their products in a homely context. Shoppers value the organized and well-lit areas within the store, with the added benefit of the IKEA app streamlining their visit. Another significant highlight is IKEA's culinary offerings, especially the iconic Swedish meatballs and breakfast options, which are described as enjoyable and value-adding aspects. IKEA’s sustainable initiatives, like reducing plastic waste, underscore the company’s connection to broader environmental concerns, which resonates well with the eco-conscious consumers.
Two customer support. People helped me resolve an issue with my online order getting me the order printed up as a shopping list so I was able to collect the items I wanted. All staff was helpful and friendly and enable me to navigate the store. The meatballs and veggie medallions are awesome. The cook/chef was friendly. All around good experience.
Ashley Furniture Store is consistently recognized for its vast and diverse furniture selection, allowing customers to find suitable items swiftly. Sales staff are frequently lauded for providing a professional and helpful service, balancing attentiveness with giving space for customers to discuss their purchases privately. Noteworthy customer service is exemplified through personal anecdotes, where sales personnel are not only knowledgeable about the products but also empathetic to customer stories, enhancing the purchasing experience. A particular highlight is the delivery service, where movers are praised for their professionalism and care, a testament to the brand's commitment to customer satisfaction across all touchpoints.
Ashley Furniture in North Scottsdale offers a large collection of furniture and a variety of styles. I knew exactly what I wanted and found it. The sales team was professional, friendly, and patient. Both the sales team and manager went above and beyond to deliver best in class customer service. Thank you Kevin, thank you Josh for assisting me with my purchase for my new home. I will always recommend Ashley Furniture to friends, and family. P.S we removed the two accent chairs, BRADNEY A3000324, because non were available or Ashley Furniture was out-of-stock. Please help me with this part of my order. I was so very disappointed to learn that this accent chair wouldn’t be available until March (worst case scenario in 12-weeks). The President Day sale maybe over by the time this chair is available for order and delivery. Thank you for all your assistance during this purchase.
The positive aspects of customer feedback for Room & Board focus on several key elements of the company's offerings. Reviewers consistently praise the aesthetic appeal and quality of the furniture, with appreciation for the thoughtful design, blend of form and function, and use of sustainable materials. Customers have also been impressed by the extensive customization options available, allowing for a personalized shopping experience. Positive experiences with sales associates stand out, with staff described as knowledgeable, passionate, and proactive in assisting customers with their design choices. The in-store experience, characterized by a warm welcome and expert guidance, seems successful in creating a favorable impression. Additionally, the convenience of the showroom layout, the range of products, and the ease of parking contribute to a satisfying shopping experience for those who have reported good service.
I’ve been buying furniture from this store for years but had a really bad experience recently. I went in to buy a couch and was greeted by a sales associate. The sales associate then proceeded to sit me down and dissuade me from buying the couch I was interested in. She also said condescending things to me and my girlfriend. Not quite sure what the sales tactic was but I ended up buying the couch from another company. Would recommend steering clear of this place for a bit.
Key positive aspects from the reviews of Living Spaces are evident in the high-quality customer service, the variety and selection of available products, and the efficient delivery process. The company seems to excel in providing an expansive range of furniture options, ensuring instant customer gratification. Sales agents and staff, including those with repeat customers, are commended for being efficient, friendly, and accommodating – showcasing that Living Spaces invest in training and maintaining knowledgeable personnel. The store's ambiance, through its spacious and welcoming showrooms, leaves a strong positive impression. Positive shopping experiences leading to future purchase intentions also highlight the company's ability to build loyalty and repeat business.
Instant gratification, huge selection of everything. We got area rug on clearance, and a couch and tv stand delivered to us less than 48 hours after paying for it. Truly incredible customer service experience. fair prices tbh given delivery is free.
Bob's Discount Furniture and Mattress Store's customer feedback indicates several key positive aspects. Many customers report a very welcoming environment within the store, thanks to the friendly and engaging staff. Sales representatives like Vinnie, Jeffrey, Jacqueline, and Adam D. are routinely praised for their professionalism, knowledge, and respectful, non-intrusive approach to sales. Customers appreciate the no-pressure buying experience, which allows them to browse and consider their options comfortably. The prices of the products also seem competitive, with many shoppers expressing satisfaction with the value and quality of the furniture they purchased. The benefits of the GoofProof warranty and the assistance provided in making final decisions are highlighted as well.
They did the impossible and messed up something so simple twice and left us in a stressful situation over three weeks now. We liked and ordered an L shaped couch in the store and they delivered the pieces wrong where the hooks were at the opposite side. Delivery guys took photos and said they will share it with customer support and there is nothing to do on our end and it would be fixed. A week passed and nothing happened, then we started a process ourselves, explained the simple issue and they sent a new piece after 10 days wait. They sent the exact wrong middle piece again! Delivery guys again took photos, and we spent an hour on the phone explaining it, it's like they really do not comprehend. Now, a technician has to come out to evaluate the issue but they can't send the right furniture that we ordered. Horrible experience overall. What is he coming to evaluate? Why can't you send the right furniture that we ordered in the store! Update: Per response we received we tried again, all they do is connect you to someone who can not speak English and repeat the same things you tell them and put you on 25 minutes hold. Non English speaking customer service goes like this " so you are saying...."..Yes, that is exactly what I said 4 times already. We are fighting for a refund now, and want them to pick up this wrong item sitting in our home over a month and no result so far. These are ultimate scam artists. Just go to Ashley furniture for peace of mind and do not deal with these people.
Several key positive aspects of customer experiences stand out in the reviews for Bob’s Discount Furniture and Mattress Store. The sales team receives extensive commendation for their approach, characterized by immediate and friendly greetings, attentive listening, and a deep knowledge of the store’s offerings. Positive interactions with sales associates like Tenesha, Chad, Keneysha, and Rachel are highlighted for their personable and professional service, assisting customers in finding products that fit their needs and navigating financing and insurance requirements. Another consistent theme is customer satisfaction related to product selection and quality. Happy shoppers speak of finding the perfect furniture pieces and expressing contentment with the comfort and build of items such as mattresses and adjustable bed frames. Based on the customer feedback, the store seems to be adept at combining product excellence with strong customer service to create positive shopping experiences.
My wife and I moved into our new apartment and needed new furniture and we did some shopping around before we made any purchases and one beauty Sunday we decided to check out Bob’s Furniture and boom lol we found the perfect sectional with the perfect matching rug and the most perfect dining table set with chairs😍😆🙌🏾🙏🏽 we were sooo happy and filled with excitement and couldn’t wait for our delivery😆. 2weeks later the delivery finally came and we were super impressed with the quality of the furniture and the delivery service. Thanks to those guys they were very fast and very professional and they were very great at setting up all our products. Customers who are thinking to buy from Bob’s must know though that THEY ARE VERY PRICEY‼️
Cult Furniture has earned commendations for their customer-centric approach and the quality of their products. Customers have been notably satisfied with the professionalism of the delivery service, which includes proactive communication and careful packaging. The retail team is praised for their efficiency and helpfulness, both via phone and email contacts, as customers report immediate and kind interactions with representatives like Christine, Shelley, and Amanda. Positive assessments of product quality are common, with customers describing them as exceptional and perfectly matching their descriptions. Moreover, Cult Furniture's efficient handling of amendments to orders and the resolution of issues has resulted in recommendations and intentions for repeat business.
Could not be more impressed! I had a very specific wish list for a nest of tables. They had to be exceptional quality, a set of 3, gold legs but not brassy looking. My requirements for the retailer were they had to be contactable by phone, deliver within 7 days, offer a refund if I was unhappy and have exceptional customer service. Cult Furnitre delivered on every level! Every single box was ticked. Communication was excellent, delivery was professional with a two man delivery (they called me 3 times on delivery day as well as day before) Christine on the phone was very helpful as was Shelley. Item was so well packaged it took us 10 minutes to unravel everything. I’m a super fussy customer and I’m so full of praise for this company. It’s so concerning ordering expensive items for the home online, you don’t have to worry about it when ordering from Cult Furniture, just place the order and look forward to receiving your quality item! Job done ✅
Positive customer feedback for FCI London notably centers around several key aspects. The professionalism and patience of the sales team, particularly individuals such as Shana, Monika, Sanjay, and Ricardo, are commended frequently, illustrating the company's strength in providing personalized customer service. Additionally, the expertise offered by FCI staff in interior design is appreciated, with several reviewers crediting their design advice and involvement in product selection as pivotal in their decision-making process. Product quality emerges as a recurring positive theme, citing furniture and appliances that make a statement and operate seamlessly within the customers' homes. Customer experience also extends beyond sales, with delivery and installation services being highlighted for their punctuality, efficiency, and the courtesy of the delivery teams.
I have purchased from FCI many times and yet again it has been another pleasant experience. Shana has been very professional and patient in helping me to choose the table, chairs and sideboard’s colour and finish. I could not be happier with my choice. She has been at hand right up to the delivery. Would definitely recommend!
Customers routinely highlight the standout performance of Raymour & Flanigan's sales associates, indicating strong positive aspects of their experience. Sales staff are frequently commended for their personable nature, comprehensive product knowledge, and a customer-oriented approach that includes asking relevant questions and giving room for the customers to make informed decisions. Additionally, the professional conduct of the delivery teams, detailed attention to the setup process, and careful handling of the products enhance the overall positive experience. The store environment itself, along with the accessibility of its location, contributes to the appeal. Product quality is another recurrent positive theme, with furniture items meeting and sometimes exceeding customer expectations in terms of aesthetic appeal and durability.
I was so saddened that i ordered a bed for my daughter and didn’t get everything in the box. My daughter eyes lit up once she saw pink headboard but that was it. I called and the manager said it was just a headboard we ordered. My wife had a whole conversation with the sales associate Marsha about purchasing a bed. Assembly instructions came in the box with pieces i’m missing. So how was only a headboard ordered for almost $300 smh
Positive feedback for Heal's focuses on the store's diverse and high-quality selection of furniture and design items, which customers find both inspiring and appealing across different styles. The availability of a range of products, from larger furniture pieces to smaller, affordable items, is also complimented. Customers find value in the aesthetic experience the store provides, with several floors displaying a wide variety of designs from around the world. Additionally, specific praises are given to the physical layout and ambiance of the store, including the café and other facilities, which enhance the shopping experience. Certain staff members are noted to be helpful and pleasant, contributing to the store's charm.
Not the store it use to be. Now occupying 2 floors of this beautiful building. A good selection of overpriced quality items. A bit cutback in the furniture dept.
IKEA's positive reviews are a testament to its reputation for offering a vast array of household products that cater to varying needs and for maintaining reasonable pricing across its range. Customers appear particularly impressed by stores that exhibit strong management, and by certain stores offering special amenities like the exclusive ferry service from Wall Street. The culinary experience at IKEA, including the Swedish food court and grocery store, garners favorable comments, enhancing the overall shopping experience. Moreover, the assortment of furniture and household appliances is noted to be comprehensive, ensuring that customers are likely to find what they are looking for. The cleanliness of hallways and certain aspects of the cafeteria, alongside the polite nature of some staff, are notable positives contributing to the IKEA shopping experience.
Good home goods store. You can find many necessary and beautiful things at reasonable prices. There is a large parking lot, its own Swedish dining room and a Swedish grocery store. However, the store area is very large and it is quite difficult to navigate it on your first visit...