Last Modified: April 5, 2024

Terms and Conditions

1. Trustguide Terms & Conditions (the “Site”, “We”, “Us”, “Our”) is an online platform created to help keep consumers informed.

We are located in London, UK. Mailing address is:

Flywheel Media LTD

86-90 Paul Street London EC2A 4NE

United Kingdom

These Terms of Use govern the information posters’ (“You”, “Your”) use of the Site and form a binding legal agreement ("Agreement") between You and Us. Through the use of this Agreement, We are placing legal conditions on Your use of the Site and its services (the “Services”), and making certain promises to You. Please read the Agreement carefully prior to using the Site and/or the Services.

You are solely responsible for the content or information, including, without limitation, the title and body of the post, You publish or display (hereinafter, "post") anywhere on the Site. By submitting the post or using the Site or the Services in any other manner, You agree to be bound by the terms and conditions of this Agreement (the "Terms"). You must agree to all of the Terms in this Agreement. If You do not agree to the Terms, You are not permitted to use the Site and the Services. If You do not understand all of the terms in this Agreement, then You may wish to consult with an attorney before using the Services.

We reserve the right, at Our sole discretion, to change, modify, add the Terms or portions of the Terms or remove portions of the Terms, at any time. You are responsible for checking the Terms for changes. Your continued use of the Site following the posting of changes shall mean that You accept and agree to the changes. Persons who are under 14 years old may not use either the Site or the Services in any manner. If You use or engage with the Site or the Services and are between the ages of fourteen (14) and eighteen (18) years of age, You must have Your parent’s or legal guardian’s permission to do so.

By submitting a post and/or using the Site or the Services in any other manner, You represent and warrant that You are at least 14 years old. If You are between the ages of fourteen (14) and eighteen (18), You represent and warrant that You have Your parent’s or legal guardian’s permission to use or engage with the Site or the Services, or are of adult age in Your jurisdiction. By using or engaging with the Site or the Services, You also acknowledge and agree that You are permitted by Your jurisdiction’s Applicable Law to use and/or engage with the Site or the Services.

We reserve the right to immediately suspend or terminate Your registration with the Site and remove Your posts, without notice, upon any breach of this Agreement by You which is brought to Our attention.

Your registration with the Site is for Your sole, personal use. You may not authorise others to use Your user identification, password or any of the MD5 hashing algorithms (please see Our Privacy Policy, section “Cookies”), and You may not assign or otherwise transfer Your account to any other person or entity.

You understand that Your use of the Site is at Your own risk, and that such use may expose You to content that may be offensive, objectionable, or otherwise inappropriate. In no event shall We be liable to anyone for any delays, inaccuracies, errors or omissions related to content on the Site, or any harm related to use or transmission of such content.

You may post content (reviews, comments, questions, updates, etc.) on the Site either anonymously or having registered an account with Us. Please note, however, that if You are commenting on a review anonymously and are including a link in Your comment, that link will be masked. In order to have links in Your comments displayed as unmasked, You need to post them as a registered user of the Site. Also, in order to combat spam, we only allow only three links in comments per one registered user over user's life-time on the Site. 

By providing Your email address, You agree to receive certain communications in connection with the Site and the Services, including, but not limited to email letters with information and notifications.

2. Online Conduct

You may post content on the Site without creating an account with Us.

You will not post on the Site any defamatory, abusive, obscene, profane, offensive, threatening, harassing, racially offensive, pornographic, spam, or illegal material, or any material that infringes or violates another party's rights (including, but not limited to, intellectual property rights and rights of privacy and publicity). You will use the Site in a manner consistent with any and all applicable laws and regulations. By posting information on the Site, You warrant and represent that the information is truthful and accurate, to the best of Your knowledge.

You will not post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights and except as otherwise permitted by law. You understand that We neither do police nor have any legal obligation to police any content on the Site to an extent any greater than required by applicable laws and regulations.

You certify that Your review or feedback is based on Your own experience, is Your genuine opinion of product or service, and that You will not impersonate another person or entity. You warrant and represent that You have not been offered any incentive or payment to review any business or person on the Site. You understand that PC has a zero-tolerance policy on untruthful reviews.

You will not use the Site for any commercial purpose, including, but not limited to promoting business or other commercial venture or otherwise using the Site to promote any commercial purposes.

NO THIRD PARTY BENEFICIARIES: If You are not a signatory to the Agreement, then You enjoy no benefits under it.  Therefore, You have no standing to complain if You believe that We are in violation of the Terms. If You would like to claim any benefit under the Agreement, You may contact Us to negotiate an agreement that will give You that right.  Please contact us to engage in discussions that may lead to such a separate agreement.  In the absence of such an agreement, You should be advised that no third party has any rights under this Agreement or under this paragraph.

3. Indemnification

You will defend, indemnify and hold Us and Our subsidiaries, affiliates, officers, agents, employees, partners and licensors harmless from any claims, demands, losses, costs, liabilities and expenses (including, but not limited to reasonable attorneys' fees) relating to or arising out of Your use of the Site, including, but not limited to, any breach by You of the Terms of the Agreement, Your violation of applicable laws, or Your violation of any rights of another person or entity. You agree to cooperate as fully as reasonably required in the defense of any such claim. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, provided that You shall remain liable for any such claim.

4. Removal of Information

If You wish to create a new account, You may do it at any time. You can edit or remove Your prior posts. If You wish to edit or remove Your prior posts, You can do so through Your user profile, by submitting a notarized letter, a court order or by participating in an LVP. You shall acknowledge that the same rules apply to removal of cross-posts of Your posts from Our pages in any and all social networks. For more details regarding removal of information please visit Our FAQ for Consumers and FAQ for Companies.

You can add supplemental information to the review if the review was created under Your account (please also see Our Privacy Policy, section “Cookies”).

While We do not and cannot review every message posted by users of the Service, and are not responsible for any content of these messages, We reserve the right, but are not obligated, to delete or remove profanity, obscenities, threats of physical violence or damage to property, and sensitive personal information including, but not limited to social security numbers and credit card information. We also reserve the right, at Our sole discretion and at any time, to remove any content We may consider outdated.

To decide if a piece of personal information should be removed, We usually try to determine whether it creates significant risks of identity theft, financial fraud or other specific harms. Such determination is made on a case-by-case basis. In the event We believe that a removal request is aimed at removal of other, non-personal information, We may deny the request (please also see Our Privacy Policy, section “Security”).

In the event You notice any such information on the Site, please report it using the “Report” button located in the bottom right-hand corner under all listings or contact Our customer service department.

5. Proprietary Rights/Grant of Non-Exclusive Rights

By posting information or content to any public area of the Site, You automatically grant, and You represent and warrant that You have the right to grant to Us and Our affiliated companies and necessary sublicensees an irrevocable, perpetual, unconditional, royalty-free, worldwide non-exclusive right and license to use, copy, perform, display and distribute such information and content and to prepare derivative works of, or incorporate into other works, such information and content, and to grant and authorise sublicenses of the foregoing. You expressly authorise Us to display content posted by You on the Site in any part and/or section of the Site. You also expressly authorise Us to share any posted information with third parties at Our own discretion. We reserve the right to share any information posted by You on the Site on Our pages in any and all social networks.

6. Information Supplied by You

Except as provided otherwise in Our Privacy Policy, We will keep confidential all information supplied by You to Us, and shall use or disclose such information only for the purposes for which such information was collected, or as required by law. In particular, We collect information from Our users to help improve communication and interaction between businesses and individuals. We only collect Personal Information during registration and review submission processes. For more information please see Our Privacy Policy which shall be construed as an integral part of this Agreement.

Details regarding how to request information pursuant to the California Consumer Privacy Act ("CCPA") can be found at

By posting information or content to any public area of the Site, You agree and acknowledge that You can be offered to share Your personal experience and/or opinions with Us via video interview and while being recorded. You also agree and acknowledge that by accepting such an offer You agree with and consent to the provisions of the Release of Liability and Indemnity Agreement.

7. Disclaimer of Warranty

We provide the Services on an "as is" basis and grant no warranties of any kind, express, implied, statutory, in connection with the Site or the Services, or in connection with any communication with Us or Our representatives, or otherwise with respect to the Site. We specifically disclaim any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site’s connection to the Internet will be secure, uninterrupted, always available, or error-free, or will meet Your requirements, or that any defects in the Site will be corrected.

8. Limitation of Liability

In no event shall We be liable to any party for any damages, including, but not limited to any direct, indirect, special, punitive, incidental or consequential damages (including, but not limited to damages for loss of business profits, business interruption, loss of programs or information or loss of profits) or any other damages arising in any way out of the availability, use, reliance on, inability to utilise or improper use of the Services, even if We have been advised of the possibility of such damages, and regardless of the form of action or omission of action, whether in contract, tort, or otherwise.

We do not guarantee accuracy, completeness, or usefulness of any content or information, including, but not limited to opinions, advice, statements and offers made available through the Site, and neither adopt nor endorse nor are responsible for accuracy or reliability of any such information or content. Under no circumstances shall We be responsible for any loss or damage resulting from anyone’s reliance on any information or content posted on the Site. All such information or content constitutes subjective opinion of poster(s).

9. Jurisdiction Variations

Certain jurisdictions limit the applicability of warranty disclaimers and limitations of liability so the above disclaimers of warranty and limitations of liability may not apply to You.

10. General Provisions

You agree that The United Kingdom law (regardless of conflicts of law principles) shall govern this Agreement. This Agreement, accepted upon registering on the Site or submitting a post, contains the entire agreement between You and Us regarding the use of the Site. 

Unless otherwise explicitly stated, the Terms will survive termination of Your registration with the Site. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.

11. Statement on the Site Accessibility

We are committed to being accessible to all, and We are continuously working on making Our Site accessible to people with disabilities. In the event You encounter problems accessing Our Site content, have suggestions or questions, please let Us know. You can reach Us by e-mail at Please include ‘Website Accessibility‘ in the subject line.

12. Access to the Services

We grant You a limited, revocable, nonexclusive license to access the Services for Your own personal use.  This license does not include any collection, aggregation, copying, duplication, display or derivative use of the Services nor any use of data mining, robots, spiders, or similar data gathering and extraction tools for any purpose unless expressly permitted by Us. In order to make any derivative use of the Services or any content made available via the Services for other purposes (including commercial purposes) not stated herein, You must first obtain a license from Us.

A limited exception is provided to general purpose internet search engines and non-commercial public archives that use such tools to gather information for the sole purpose of displaying hyperlinks to the Services, provided they each do so from a stable IP address or range of IP addresses using an easily identifiable agent and comply with Our robots.txt file. “General purpose internet search engine” does not include a website or search engine or other service that specialise in review/complaints listings, reputation management, search optimization or social media monitoring.

Use of the Services beyond the scope of authorised access granted to You by Us immediately terminates said permission or license. 

14. Our Paid Services for Companies

We are not a government agency and may charge fees for companies to use certain features of the Site. For more information please see the Business Solutions that We offer. 

15. Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

16. Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email:

Our mailing address is:

Flywheel Media LTD

86-90 Paul Street London EC2A 4NE

United Kingdom