Quartzize Reviews

I’d like to help by WARNING you… Bought new wraparound quartz counters, tap and sink. Quartzize left me with multiple problems and, after 10 months, I won a dispute via my credit card for breach of contract. I then had another superb company redo all the poor work. They fitted my tap so far back that it could not fully open before the lever hit the splashback so I couldn’t get cold water. The sink was moved back 5 inches from its original position with no consultation making me have to hunch over to use it, hitting my head on the above cupboard. The fitter caused a leak by not screwing the hot water pipe on properly, causing water damage to the cupboard. The finishing was terrible. I paid for ‘wraparound’ countertops that didn’t even fully cover one of the edges, you could still see my old counter. They sent only one fitter (despite their own assessors telling me they only work in a pair) so he asked me to lift the quartz counter with him when he was lining it up against the tap. He told me it was ‘light’ and I feared the job wouldn’t be completed so I helped him - nearly dropping it at one point as it wasn’t ‘light’. One week later, I couldn’t move with my back. The osteo said I’d slipped a disc or torn something – did I do anything unusual in the last week? Spent hundreds of pounds on treatments and months healing. Even if it can’t prove the link in order to be compensated for those back treatments, the least the company could do was acknowledge their lack of duty of care in the fitter asking me. Instead, the company’s response was ‘I would advise you not to assist in lifting items as doing so is ultimately your choice and as a Company we cannot be held liable for your choices.’ In fact, they never once admitted any of the above problems were their liability. I had 5 visits from the company in total. They agreed to only replace one counter where the tap and sink needed to come forward and not both of them, even though the new counter would be coming from a different batch – thereby risking mismatched counters – when NONE of it was my fault. They tell you it’s in the small print but clearly even their own assessors are embarrassed by this as they showed me photos of radically different versions of the same product. (I've included pics of the original sample and what I eventually got). I was eventually worn down and compromised on accepting a different batch but they arrived for the fifth visit and had incorrectly measured the counter so could not fit it. That was the end. It took me 10 months of fighting for what was simply what I’d paid for in the beginning .It was enormously stressful. I would even have taken half the money back to sort out the problems with someone else…but, in the end, it was about right and wrong. They never took accountability, never wanted to do a proper job to fix things and I had to pursue it legally. I won my case which is based on whether the company breached their contract with me. I was given all the money to get another amazing company in to put it all right. Superior product, absolute professionalism, competitive pricing and impeccable finishing. When I phoned this company to put right the work and told them about my problems, they said ‘Is this Quartzize Tops?’ The real travesty was when they removed the counters. They were only stuck down with a tiny squiggle of mastic rather than skimmed with glue adhesive to ensure proper contact across the counter. This is to stop any cracking. I’d urge anyone with cracking problems to investigate whether it’s due to poor fitting/contact with the counters. The worst thing about the whole experience was their attitude. If you want to get a sense of Quartzize, read all the replies to the negative reviews. In most of them, there is no accountability, there’s an underlying swipe at something the customer hasn’t done correctly. If I can help anyone avoid my experience, I am glad to help.