Choice Furniture Superstore Reviews

Overall, customer sentiment for Choice Furniture Superstore (CfS) is mixed, with notable strengths in product quality and staff helpfulness, particularly during the delivery process. Reviewers frequently mention courteous and professional delivery teams, helpful showroom staff, and satisfaction with the final products. However, recurring issues with order communication, stock accuracy, and lengthy or unclear delivery timelines sometimes undermine trust, and there are several reports of dissatisfaction related to refunds and follow-up communication.

Common feedback includes praise for a vast and well-stocked showroom, clear website ordering, and proactive staff assistance, with specific thanks directed at team members such as Sam and Steven. Customers across locations highlight positive experiences with in-person interactions, from product selection to hands-on delivery help. On the other hand, delayed deliveries—sometimes lasting months—and inconsistent post-sale communication appear in several reviews, with a few reporting unresolved issues and frustration in seeking refunds.

In summary, Choice Furniture Superstore is regarded as a source of quality furniture and attentive staff, particularly in the Leicester area, but is let down by operational shortcomings related to order fulfillment and after-sales support. Customers who value showroom experience and product variety report positive experiences, whereas those facing supply chain or refund issues express significant reservations.

Choice Furniture Superstore (CfS) is a retailer specializing in home furniture, offering a wide selection of items such as dining tables, beds, coffee tables, and cabinets. The company provides products through both an online platform and an in-person showroom, catering to residential customers seeking various styles of decor and furnishings.

CfS operates by allowing customers to browse and purchase items either online or in-store, with website descriptions, ordering, and payment systems in place. Deliveries are managed internally, often featuring direct communication for scheduling and installation. Staff members assist with product selection, and warehouse staff support customers with logistics such as loading and assembly.