Karaca Reviews

Overall sentiment toward Karaca’s homewares stores is largely negative, as reviewers repeatedly report unresolved service issues, slow responses, operational disorganization, and poor follow-up. Customers cite frustrating experiences both in-store and online, including missing items, late deliveries, ineffective escalation, and lack of accountability. Notably, only a minority mention positive aspects, such as the attentiveness of specific staff or the brand’s product range, while the majority express dissatisfaction with operations, communication, and issue resolution.

The most common themes among the reviews center on ineffective customer service, poor organization—especially at the Islington branch—and logistical failures. Customers mention missing or delayed orders, unanswered emails and calls, cancelled items without explanation or refund, and unclear or misleading pricing and website information. While a few reviewers briefly mention friendly or helpful staff in Tottenham and appreciation for Turkish product offerings, these positives do not outweigh the pattern of operational and service-related frustration across both London locations and online channels.

In conclusion, Karaca’s reputation in the London area is presently mixed to poor. While the brand does have loyal customers who value its product range and individual staff members, ongoing issues with fulfillment, delayed responses, ineffective customer support, and perceived dishonesty have negatively impacted trust and retained business. Prospective customers should be aware of these common concerns before choosing Karaca for homeware purchases.

Karaca is a retail company that specializes in homewares, including kitchenware, tableware, Turkish coffee sets, and dinnerware. The company operates physical shop locations, such as Islington and Tottenham Hale in London, and also offers online ordering and delivery services for a broad set of household items.

Karaca follows a retail model involving in-store customer service, warehouse logistics, and online transactions. Stock availability is handled both in shops and via an online platform. The company manages in-store sales, deliveries to customer homes, and customer inquiries through a combination of digital communication, dedicated service teams, and in-person assistance at its physical branches.