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schuh logo

Schuh Leeds

Rated 4.5 Star based on 192 Reviews

77 Briggate, Leeds LS1 6LH
TrustScore®
A+
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F
Published on
July 14, 2024
Category
Shoe Shops
Shopping
Leeds
Several reviews affirm Schuh's positive reputation, emphasizing excellent customer service, a wide variety and quality of footwear, and innovative services like the old shoes recycling program. Staff members are frequently mentioned for their patient, informative, and attentive assistance. Mention of the convenience and reliability of online shopping with Schuh, together with the environmental initiative of recycling old shoes for a voucher, also contribute to the company's positive image. The responsiveness of the staff, combined with the ease of finding desired products, either in-store or online, has been highlighted as a significant factor in customer satisfaction.
Deichmann logo

Deichmann Leeds

Rated 4.2 Star based on 545 Reviews

G90, Trinity, Leeds LS1 6EX
TrustScore®
A+
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C
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F
Published on
July 14, 2024
Category
Shoe Shops
Shopping
Leeds
Deichmann has been commended for various positive aspects, including quick delivery times and great service, particularly with online purchases. Customers appreciate frequent sales, which makes shoe shopping affordable, especially for those on a tight budget. Positive experiences also extend to some physical stores, with mentions of good service in locations like the newly opened shop in White Rose Centre Leeds. Additionally, discount offers, like the 30% off on certain products, are noted as positives that enhance the overall value provided. Feedback like this suggests that when the service and availability align, Deichmann can offer a satisfying shopping experience.
schuh logo

Schuh Edinburgh

Rated 4.3 Star based on 273 Reviews

6, 6A Frederick St, Edinburgh EH2 2HB
TrustScore®
A+
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C
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F
Published on
July 14, 2024
Category
Shoe Shops
Shopping
Edinburgh
Customer feedback for Schuh highlights several key positive aspects that contribute to the store's favorable reputation. The staff is consistently described as friendly, with commendable efforts to greet customers upon entry and offer assistance. The helpfulness and efficiency of the service personnel appear to be a significant strength, with a team that actively listens and responds to customer requests, even when this includes multiple sizes or specific products. Furthermore, customers appreciate the prominent display of a wide range of popular footwear brands and the convenient location of the store. The exceptional service provided by some staff members has even prompted direct recommendations to visit Schuh, indicating that these positive service experiences resonate well with customers and encourage repeat patronage.

Clarks Liverpool

Rated 4.2 Star based on 536 Reviews

25 Church St, Liverpool L1 1DA
TrustScore®
A+
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C
D
F
Published on
July 14, 2024
Category
Shoe Shops
Shopping
Liverpool
The positive customer feedback for Clarks emphasizes several key aspects. Firstly, the personalized service and staff dedication are highly praised. Staff members, identifiable by name, are recognized for their understanding and patience, particularly with challenging situations, such as assisting customers with special needs. The in-store experience is enhanced with friendly guidance, from foot measuring to selection and fitting of shoes, creating a warm and welcoming atmosphere. Secondly, product quality is lauded, with mentions of durable school shoes and comfortable trainers, suggesting satisfaction with the items purchased. Lastly, the company seems to acknowledge and cater to specialized needs by offering product lines with better support, such as for older adults. This aspect of Clarks' service and product offering showcases their understanding of different customer demographics and their requirements.

Dr. Martens Store Glasgow

Rated 4.6 Star based on 264 Reviews

91 Buchanan St, Glasgow G1 3HF
TrustScore®
A+
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D
F
Published on
July 14, 2024
Category
Shoe Shops
Shopping
Glasgow
Key positive aspects identified from customer feedback include the high-quality customer service, the availability of a wide range of sizes, the durability and comfort of the footwear, and the inclusive range offered by Dr. Martens. Customer service is consistently commended, with staff like Chloe, Caitlin, Simon, Corine, and Carlos receiving specific praise for their attentiveness and helpful natures, which have clearly left a lasting impression on customers. The mention of a pleasant in-store environment and the commendation of staff for their product knowledge further underscore the brand's commitment to customer satisfaction. Additionally, the availability of rarely stocked large sizes, such as size 13, suggests an inclusive approach to product range that enhances customer experience. Lastly, the positive reception of the vegan shoe line and the recognition of footwear longevity, even among customers with high daily usage, point to a quality product that satisfies both ethical concerns and practical longevity requirements.
schuh logo

Schuh Glasgow

Rated 4.4 Star based on 239 Reviews

112-114 Argyle St, Glasgow G2 8BH
TrustScore®
A+
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C
D
F
Published on
April 14, 2024
Category
Shoe Shops
Shopping
Glasgow
Schuh is consistently lauded for its customer service, with staff members providing helpful, friendly, and efficient service across various store locations. With employees like Antonia and Eve making strong impressions on customers through attentive and competent aid, the company is perceived as going the extra mile for shoppers. The store's physical layout, as well as policies such as a one-year return window for unwanted shoes, are aspects that customers find appealing and convenient, enhancing their overall shopping experience. Product range is seen as diverse and satisfactory, with specific commendations on great window displays and store ambiance. Comparatively, prices for certain products are noted to be lower than other outlets, enhancing the value proposition for customers.
schuh logo

Schuh Birmingham

Rated 4.2 Star based on 354 Reviews

Lower Level Unit 309, Bullring Shopping Centre, Moor St, Birmingham B5 4BA
TrustScore®
A+
A
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C
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F
Published on
April 14, 2024
Category
Shoe Shops
Shopping
Birmingham
Positive feedback for Schuh centers on the exceptional customer service received from the staff, who are described as friendly, polite, patient, and helpful. The specific instances of staff members going out of their way to give advice, engage in personal conversations, and provide a pressure-free shopping environment are highly valued by customers. The knowledgeability of staff, especially those in management roles, is another positive aspect that is frequently highlighted, demonstrating their ability to effectively meet customer needs. Customers appreciate the personal touch of being served with attention and kindness, which also manifests in the form of recognition for individual staff members by name. This level of service leads to a high level of customer satisfaction, as reflected by the willingness of customers to return to Schuh for future purchases and their likelihood to recommend the store to others.

Clarks Edinburgh

Rated 4.4 Star based on 519 Reviews

81 Princes St, Edinburgh EH2 2ER
TrustScore®
A+
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F
Published on
April 14, 2024
Category
Shoe Shops
Shopping
Edinburgh
Positive feedback for Clarks centers around several key aspects. Customers express a high level of satisfaction with the product quality, suggesting that the longevity and comfort of Clarks shoes are significant factors in their purchasing decisions. Additionally, value for money, especially during sales events, is a strong point, enabling customers to feel they are making a wise investment. The customer service experiences are often personalized and memorable, with staff commended for their polite and helpful nature, as well as for making special efforts as in the case of purchasing a child's first pair of shoes. The wide array of choices, new arrivals, and store layout further add to the positive shopping experience, with the presence of friendly and proactive staff like Shazia, Ranjan, and Vaishnavi enhancing customer satisfaction.

Clarks Glasgow

Rated 4.3 Star based on 313 Reviews

104-114 Argyle St, Glasgow G2 8BH
TrustScore®
A+
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C
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F
Published on
April 12, 2024
Category
Shoe Shops
Shopping
Glasgow
Positive feedback for Clarks centers on excellent customer service and product satisfaction. Customers report that the company offers helpful, caring, and patient assistance from staff like Mark, Becca, Gary, and Linda, who are praised for their diligence in finding appropriate products. The proactive approach in measuring for accurate sizing, especially for children, as well as the quality and comfort of the footwear, are often highlighted as key benefits. Patrons appreciate the quick service during busy periods, such as back-to-school rushes, and note the store's adaptability to special needs customers. Furthermore, the environment of the stores is typically described as clean, bright, and welcoming, with a classic high street shop feel that appeals to family-oriented buyers.
schuh logo

Schuh Manchester

Rated 4.3 Star based on 324 Reviews

31 Market St, Manchester M1 1WR
TrustScore®
A+
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F
Published on
April 12, 2024
Category
Shoe Shops
Shopping
Manchester
The positive aspects of customer feedback mainly revolve around the excellent customer service provided by Schuh employees. Staff members, particularly Ali, Aaban, and Jack, receive commendation for going above and beyond in assisting customers with their purchases, exhibiting traits such as patience, professionalism, and friendliness. The company's commitment to customer satisfaction is further shown through plenty of staff availability, ensuring short waiting times even during busy periods. Customers also appreciate the added benefits such as free home delivery when items are not in stock and discounts, such as the 10% defence discount. These positive experiences foster goodwill and encourage repeat business.

Clarks Birmingham

Rated 4.3 Star based on 554 Reviews

Bullring Shopping Centre Unit SU305, Lower Mall, Birmingham B5 4BA
TrustScore®
A+
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F
Published on
April 12, 2024
Category
Shoe Shops
Shopping
Birmingham
In the realm of positives, Clarks receives acclaim for the exceptional service delivered by its staff, with several reviews highlighting the individualized assistance customers received. Staff members like Linda and Chris are praised for their dedication, helpfulness, and patient demeanour in aiding customers to find the perfect fit and style. This level of service is seen as a significant advantage of in-store shopping over online. Additionally, the product range, which balances classic and contemporary styles, receives positive mentions. Customers convey satisfaction with the comfort and fit of the shoes purchased, which appears to be a consistent theme, fostering brand loyalty. The positive interactions contribute to a pleasant shopping experience, enticing customers to return.

Dr. Martens

Rated 4.5 Star based on 370 Reviews

Unit 722, Bullring Shopping Centre Bullring, Upper Mall East, Birmingham B5 4BF
TrustScore®
A+
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F
Published on
March 27, 2024
Category
Shoe Shops
Shopping
Birmingham
Key positive aspects of customer feedback for Dr. Martens center around exceptional customer service, with staff often cited as friendly, knowledgeable, and eager to assist. The dedication of employees, like the red-haired staff member praised for her passion, helps drive sales and create an inviting atmosphere. The wide selection, including a clean and well-organized display of boots within a decent-sized store and the availability of vegan options, cater to diverse preferences and are appreciated by shoppers. Price transparency, evident in the mentioned price range, also contributes to customer satisfaction and add to a positive shopping experience, as does the laid-back store atmosphere.
Foot Locker logo

Foot Locker

Rated 3.8 Star based on 443 Reviews

Unit 10B, Cromford Court, 49 Market St, Manchester M4 3AB
TrustScore®
A+
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C
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F
Published on
March 14, 2024
Category
Shoe Shops
Shopping
Manchester
Despite the overarching negative sentiment, there are instances of positive experiences with Foot Locker. Some customers found the products they were looking for, acknowledging the selection of trendy shoes available. Prices for certain items were also viewed favorably, with some customers pleased with the bargains they found. A minority of the staff were noted as being pleasant and smiling, which suggests that while there are significant issues with staff behavior overall, individual employees do contribute positively to customer experiences.

Skechers

Rated 4.4 Star based on 377 Reviews

79 Princes St, Edinburgh EH2 2ER
TrustScore®
A+
A
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C
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F
Published on
March 14, 2024
Category
Shoe Shops
Shopping
Edinburgh
Customers are very appreciative of the positive attributes of Skechers, emphasizing the quality of customer service experienced in-store. Sales staff receive commendation for their courteous, professional, and efficient service, particularly those who went out of their way to accommodate urgent needs. The welcoming atmosphere created by staff and diverse product range, including colors, styles, and fit, contribute to the enjoyable shopping experience. Discounts and promotions, such as 20% off, represent another significant appeal for customers, enhancing the value for money. Furthermore, Skechers is noted for having comfortable shoes, and stores are described as being conveniently located and pet-friendly, which adds to the overall comfort and accessibility for visits.
Footasylum Liverpool - Liverpool One logo

Footasylum

Rated 4 Star based on 297 Reviews

ONE, Unit 98-99 Paradise St, Liverpool L1 3EU
TrustScore®
A+
A
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C
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F
Published on
March 14, 2024
Category
Shoe Shops
Shopping
Liverpool
Positive feedback for Footasylum Liverpool - Liverpool One emerges predominantly from the commendable service experienced with certain staff members. Customers express appreciation for the friendly and helpful nature exhibited by employees like Max and Olivia, as well as a shop assistant who ensured a prompt and efficient online order pickup. These employees appear to go beyond basic requirements, striving to make customers feel valued and attended to. Moreover, promotions of good prices and the overall environment, such as the in-store music experienced by a deaf customer, contribute to the satisfaction of some shoppers, thus suggesting that when the service is personalized and attentive, it significantly enhances the customer experience.

Wynsors World Of Shoes

Rated 4.2 Star based on 430 Reviews

1149, 1167 Oldham Rd, Manchester M40 2FU
TrustScore®
A+
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D
F
Published on
February 9, 2024
Category
Shoe Shops
Shopping
Manchester

Key positive feedback from Wynsors' customers encapsulates the store’s ability to deliver a satisfying shopping experience marked by a diverse product range, reasonable pricing, and commendable staff interactions. Customers have highlighted the store's capacity to cater to a wide demographic with varying footwear needs, noting the existence of quirky, retro designs as well as affordable options suitable for children's play and sports. The store’s tranquil shopping environment has been acknowledged as a positive aspect, along with the notable mention of a helpful and amiable staff that leaves a lasting positive impression. Customers also highly regard the frequent sales and promotions that contribute to the value proposition of Wynsors.

The Dr. Martens Store

Rated 4.3 Star based on 651 Reviews

386 Oxford St, London W1C 1JT
TrustScore®
A+
A
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C
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F
Published on
January 30, 2024
Category
Shoe Shops
Shopping
London

The positive aspects of Dr. Martens' customer feedback are centered on the store's exceptional customer service, with multiple reviews mentioning staff by name, signaling a personalized and memorable shopping experience. The speed of service, even during busy holiday periods, and the ability to execute transactions with sales staff directly, avoiding queues, are both highlighted as positive in-store experiences. Customers also appreciate the professional advice on sizing, comfort, and care of products, increasing satisfaction with their purchases. The store's environment is lauded for representing the brand's ethos effectively, boasting a wide selection of styles, including UK-made vintage pieces, enhancing the overall shopping experience. Furthermore, the proactive assistance in resolving footwear issues without the need for returns, as in the case of recommending an insole, contributes to customer delight and loyalty.

Schuh London

Rated 4.2 Star based on 536 Reviews

200 Oxford St, London W1D 1NU
TrustScore®
A+
A
B
C
D
F
Published on
January 17, 2024
Category
Shoe Shops
Shopping
London

Positive feedback for Schuh centers on several key aspects. Staff members who were attentive, caring, and went above and beyond in assisting customers are regularly commended in reviews. These helpful employees are acknowledged by name, suggesting that excellent service is personally valued and memorable to customers. The shopping environment is often described as spacious and pleasant, which enhances the overall customer experience. Moreover, the variety and range of shoes available receive appreciation, indicating strength in product offerings. Schuh's initiative offering discounts for shoe recycling is also well-received, showcasing the company's successful integration of sustainability into their business model. Instances of swift and satisfactory resolution to product issues, like arranging for a replacement pair to be delivered the next day, highlight an effective customer support system.

Clarks London

Rated 4.3 Star based on 719 Reviews

London Oxford Circus, 260 Oxford St, London W1C 1DN
TrustScore®
A+
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B
C
D
F
Published on
January 9, 2024
Category
Shoe Shops
Shopping
London

The positive aspects of customer feedback for Clarks paint a picture of a company that excels in in-store customer service. Staff members are frequently lauded for their friendliness and eagerness to assist, qualities that shine through during significant milestones like selecting a child's first shoes or preparing for an event such as a wedding. Positive interactions with employees seem to be a hallmark of the Clarks shopping experience, enhancing customer satisfaction. Several reviews highlight the staff's willingness to provide detailed information about products, suggesting that Clarks trains its employees to have a good knowledge of the merchandise. The appreciation shown for the range of shoe options available, particularly those suited for wide feet, coupled with the well-organized displays, suggests that Clarks' commitment to product variety and store presentation is well perceived by consumers.

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