The reviews suggest that Schuh has a strong reputation for attentive and courteous customer service. Multiple testimonials highlight the helpfulness and patience of store employees, indicating satisfaction with in-store interactions. Employees such as Ali, Aaban, and Jack are noted for their dedication and congenial nature, suggesting a company culture that prioritizes customer care. Conversely, there is an account of an unusual negative experience involving a confrontational store policy and poor management communication. This particular incident may affect the company's reputation negatively if perceived as a common occurrence. Overall, customers seem pleased with the level of service, the availability of in-store staff, and the store's ability to provide desired products, either on-site or through convenient delivery options.
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