Crepslocker Reviews

The overall sentiment regarding Crepslocker’s service is mixed, with several reviews expressing dissatisfaction, particularly around customer service, product quality, delivery reliability, and returns policies. However, some customers describe positive experiences, especially citing helpfulness and professionalism from specific staff members such as Peter. The company’s communication practices and handling of returns draw consistent criticism, sometimes impacting trust in product authenticity and overall satisfaction.

Key themes in customer feedback include inconsistent customer service experiences, issues with product authenticity confirmation, and challenges around returns or size exchanges. Delivery delays and inadequate packaging for high-value goods are also frequently mentioned as negative aspects. Positive themes revolve around the in-store experience in Manchester, a wide variety of products, and staff friendliness, with Peter’s name highlighted repeatedly in positive contexts.

Overall, Crepslocker is perceived as a retailer with a strong in-store offering in Manchester but faces challenges with online and post-sale service across the UK. Its reputation benefits from knowledgeable and personable staff, yet significant concerns remain regarding communication, return handling, and clarity of processes, especially for non-local or online customers.

Crepslocker is a retail company specializing in the sale of designer fashion items, sneakers, and accessories. The company operates both as a physical store, primarily in Manchester, and as an online platform for customers seeking exclusive drops and classic staples from high-end and streetwear brands.

Crepslocker manages purchasing, in-store service, and online order fulfillment, including shipping and returns. Staff assist customers with product selection on-site, and the business sources products from consignees when not kept in physical stock. The company handles returns and exchanges according to in-house policies and utilizes communication channels for customer support.