SOLE Reviews

Customer sentiment for Soletrader Shoe Shop is mixed, with reviews highlighting both strengths and notable weaknesses. Reviewers consistently point to a desirable shoe selection, especially among luxury and contemporary brands. However, experiences with staff vary dramatically—some praise helpfulness and friendliness, while others cite inattentiveness and negative attitudes. There are also isolated but impactful complaints about product quality control and after-sales service.

Common feedback includes satisfaction with the range of shoes available, with customers mentioning brands like Cole Haan and On. Helpful and attentive staff are singled out by name, but these positive reports are balanced by repeated criticisms of customer service. Several reviews mention disengaged employees, poor assistance, and even unprofessional managerial conduct. Issues with exchanges, refunds, and receiving display models instead of new pairs are cited as pain points.

Overall, Soletrader Shoe Shop’s reputation appears polarized in its current state. While many customers appreciate the product selection and, at times, positive staff contributions, issues with consistent customer service and occasional lapses in quality control detract from its standing. Shoppers in the area can expect a broad inventory but may experience variable support and satisfaction depending on staff and circumstances.

Soletrader Shoe Shop specializes in the retail of footwear, offering a variety of brands and styles ranging from luxury to everyday options. The company operates physical stores where customers can browse, try, and purchase shoes for men, women, and children.

The store manages daily operations through a team of floor staff, managers, and till assistants. Products are displayed on the shop floor, and purchases are processed in-store by staff. Additional services such as returns and exchanges are handled directly by employees at the same retail location.