The overall sentiment of customer reviews for Shuperb, a shoe shop, is decidedly mixed, with a lean towards negative experiences. While a minority of reviewers highlight positive points like pricing and product comfort, the dominant feedback consists of dissatisfaction related to customer service, product quality, returns, and refund handling. Several customers mention poor communication, delays, and frustration over exchange and return processes.

Frequent themes across the reviews include challenges with returns—especially with the courier partner Evri—and perceptions of unhelpful or dismissive customer service. Product quality draws criticism, with customers experiencing rapid wear and concerns about authenticity. Issues around refund timelines, unexpected charges for returns, and lack of proactive resolution are commonly reported. Nonetheless, there are occasional mentions of efficient support, quick delivery, and good stock variety.

Based on these reviews, Shuperb’s reputation in the online shoe retail sector is characterized by inconsistency, particularly in post-purchase support and returns. Despite some positive transactions, considerable frustration regarding after-sales processes and product durability impacts overall trust. Shuperb’s reputation reflects significant opportunities for improvement in customer care and operational reliability.

Shuperb is an online shoe retailer offering a range of footwear products such as boots, slippers, trainers, and other shoes for various needs. Customers can place orders through the company’s e-commerce website and have their chosen items delivered directly to their address or to a parcel collection point.

The company operates primarily through online transactions, utilizing third-party couriers like Evri to manage shipments and returns. Shuperb provides customer support via phone and email, facilitates exchanges and refunds, and applies policies which may affect postage charges and product returns in specific scenarios.