Schuh London Reviews
Rated 4.2 based on 536 Reviews
Shoe Shops in London
200 Oxford St, London W1D 1NU
Published on
January 17, 2024
Last updated
July 10, 2025
A comprehensive analysis of recent customer reviews for Schuh presents a varied picture of the company's reputation and customer experience. Customers frequently praise the store for its wide variety of shoe collections and the pleasant atmosphere for shopping. Positive interactions with staff members are commonly highlighted, with specific employees mentioned for their helpfulness and kindness. However, there seems to be inconsistency in customer service quality, as some reviewers have reported outright negative experiences with staff who were described as rude, unprofessional, and inattentive. These negative experiences sometimes involved store managers, which is particularly concerning with regards to leadership and overall store service conduct. The ability to obtain discounts through sustainability initiatives, like shoe recycling, contributes a positive aspect to the customer experience that aligns with contemporary consumer values. The contrast between stores, even within close proximity, suggests that the customer experience can vary significantly from location to location.
Yes, Schuh offers a £5 discount on your bill when you drop off unwanted shoes for recycling at their stores, regardless of the brand or condition of the shoes.
If a fault develops with your purchase, Schuh customer services suggest returning the item to any store for appraisal, where they can check for a component failure and potentially arrange for a replacement pair to be sent to you.
Many reviewers mention that Schuh stores offer a spacious and pleasant shopping atmosphere, along with a great range of diverse and trendy shoe options to choose from.
On-trend chain selling own-label & branded shoes, boots & trainers for adults & children.
