The overall company reputation of Schuh, as gleaned from recent customer reviews, is predominantly positive, with numerous accounts emphasizing the commendable customer service provided by store employees. Shoppers express a high degree of satisfaction with the assistance received from staff members, who are often described as friendly, respectful, and proactive in meeting customer needs. While the variety of footwear brands and selections available at Schuh is praised, there is an indication of operations being affected by insufficient staff at times. This has resulted in a dual-fold impact on customer experience: while the assistance is generally excellent, the lack of personnel can stretch available staff thin, leading to potential customer service challenges. Additionally, though the reviews are overwhelmingly positive, a concerning account of perceived discriminatory behavior by a staff member stands out, which could negatively influence the company's reputation if such incidents are recurrent or not appropriately addressed.
Read more
