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Foot Locker Reviews

Rated 3.8 based on 443 Reviews

Unit 10B, Cromford Court, 49 Market St, Manchester M4 3AB

Shoe Shops

Published on
March 14, 2024
Last updated
March 14, 2024

Reviews Summary

Foot Locker's reputation, based on the customer reviews provided, appears to be marred by a series of service-related issues that impact the overall customer experience negatively. Many reviewers noted significant delays and inattentiveness among staff members, with complaints ranging from staff tardiness in opening the store to employees engaging in personal activities during work hours, such as using their phones or socializing with friends, instead of assisting customers. These instances suggest a trend of inadequate customer service that contributes to customer dissatisfaction. Additionally, multiple customers encountered rudeness and a lack of initiative from staff, further indicating a culture that may not prioritize customer needs effectively.
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What Customers Are Saying About Foot Locker?

Trustguide extracts key phrases from reviews about Foot Locker and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Foot Locker's customers had a positive experience.

Positive
Neutral
Negative

Foot Locker Ratings

4

As of Based on 443 revies as of Mar 14, 2024

Foot Locker Score

As of Based on 443 revies as of Mar 14, 2024

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Customer Reviews

As of Mar 14, 2024, 443 customers have reviewed this business and rated it 3.8 Star out of 5. Trustguide conducted an in-depth analysis of Foot Locker's publicly available reviews View source

El rated Foot Locker 4 stars
6 months ago
First purchase at Footlocker. Got these gems in a size 4 for just £85. I waited over 10 minutes just for the worker to bring me the Jordan's. I don't what was taking so long. It was a Monday ergo it wasn't busy. The girl at the till was very slow-paced with her work, made a few mistakes (which was corrected by the worker who gave me the shoes) and wasn't quick to jump on the till when she clearly saw customers waiting. Thankfully, I didn't have to wait as long in the queue to check out. Footlocker appears to have very low standards when it comes to customer service. Wish I could work there for that reason. But I got these gorgeous trainers in the midst of all of it. Thank you, Hannah F.
Yarynka rated Foot Locker 4 stars
7 months ago
was searching for comfortable but stylish trainers. Store was busy but stuff was really trying their best. My eu size is 39 and there was not a lot of this size but i still found cute sneakers for 79.99.(puma-nitro)
Muggsy rated Foot Locker 4 stars
7 months ago
Never before have I received such horrid customer service. I was having a lovely day experiencing the great sights of Manchester after my 9 hour direct flight from Detroit Metropolitan Wayne County Airport in my native Michigan. After my big tour of the famous Northwest city I had worn out my shoes, so I decided to get a new pair in a local Footlocker. I entered, picked out a pair of sambas and went up to the checkout, where I was greeted by the absence of any living being. After an inexcusably long period of time I finally had a short, seemingly unaware woman come to my service. Her name was “JAM”, though I think I would have been better off with a jar of the condiment. She said hello to me, then began to perform some sort of uncomfortably rigid and robotic dance routine, completely ignoring any respect to my personal space. About halfway through she insisted I join in, when I refused she began hitting me with her pom-poms to the beat of the stores background music (A Fairytale of New York, if you as the reader find yourself curious). After about 20 minutes of what can only be described as mental and physical torture of the most painful degree, she finally gave me my shoes and added her 15% student discount (hence the lone star in my rating). I will not be returning.

Frequently Asked Questions About Foot Locker

What are Foot Locker's store opening times?

Most Foot Locker stores are scheduled to open at 10am. However, there have been instances of stores opening later than advertised. It is recommended to check with your local Foot Locker for accurate opening times.

Can I expect good customer service at Foot Locker?

Customer service experiences at Foot Locker vary. While there have been reports of satisfactory service, numerous reviews indicate that there is often a lack of attentive and responsive customer service. It may depend on the specific location and staff on duty.

Does Foot Locker offer competitive pricing on its products?

Foot Locker does offer competitive pricing on some items, and customers have been able to find good deals on certain products. However, the overall shopping experience may be impacted by service-related issues.

About Foot Locker

Shoe Shops
Retail chain with brand-name athletic shoes, clothing & related accessories for men, women & kids.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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