Footpatrol London Reviews

Customer sentiment towards Footpatrol, a shoe shop in London, is mixed with a leaning towards negative experiences, particularly regarding product quality, fulfillment errors, and customer support. Several reviews mention issues such as incorrect shipments, poor communication with the support team, unhelpful staff in-store, damaged packaging, and difficulties with returns or refunds. A few customers did report positive outcomes, but most describe significant frustrations that affected their willingness to shop again.

Common themes in the reviews include quality control problems—specifically receiving wrong sizes or damaged shoeboxes—along with challenges in obtaining support when things go wrong. In-store visits are described as underwhelming, with staff often disengaged. However, some reviewers found Footpatrol’s online ordering and delivery to be reliable under certain circumstances, and a couple of customers highlight the store’s selection of exclusive shoes.

Overall, Footpatrol’s reputation in London is shaped by inconsistency: while a minority value its unique sneaker range and order fulfillment, the prevailing view is concern over support responsiveness and product condition. Many would hesitate to recommend based on their experiences.

Footpatrol operates as a shoe shop specializing in sneakers and athletic footwear, with both a physical retail location in London and an e-commerce platform for online shopping. The company provides access to popular and exclusive footwear brands, catering to collectors and casual buyers alike through digital and in-person retail channels.

Order fulfillment is managed through direct sales, shipping products to customers or offering in-store purchasing. Operations involve inventory management, online and in-store customer service, product returns, and order tracking. The company collaborates with couriers for digital sales deliveries and provides support via email and telephone for queries, adjustments, refunds, and exchanges.