The overall company reputation of Schuh, as reflected by the latest customer reviews, suggests a generally positive customer experience with particular praise for the friendly, helpful, and attentive staff. Customers appreciate the service provided by individuals such as Antonia, who delivered quick and friendly assistance, and mention efficient exchanges of items such as returning Christmas present trainers. The positive experiences span from the knowledge of staff like Eve, who assisted multiple shoe fittings, to others who guided customers in their purchasing decisions and suggested products like memory foam soles. The company's policy of allowing returns up to a year is highly regarded among customers. Criticisms are noted regarding misinformation from the staff about available product lines, perceived as a lack of knowledge or care. Additionally, physical store amenities such as parking and customer restrooms are absent, which could impede the shopping experience. Pricing is seen as average, with some products priced higher compared to other outlets, though some items like Timberlands are noted to be more affordable.
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