Based on the set of reviews used to generate this report, it appears that 80% of Schuh Glasgow's customers had a positive experience.
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What Customers Are Saying About Schuh Glasgow?
Trustguide extracts key phrases from reviews about Schuh Glasgow and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Customer Reviews
As of Jul 10, 2025, 239 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Schuh Glasgow's publicly available reviews View source
Ira Ditkov rated Schuh Glasgow5 stars
a week ago
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Pleasant atmosphere and efficient work.
Thank you Antonia for speed, friendly service. Impressions are good
Margaret Arbuckle rated Schuh Glasgow5 stars
4 months ago
Staff very helpful and friendly. Took back trainers that were a Christmas present. Exchanged no problem
Alexandr Slaboussov rated Schuh Glasgow5 stars
4 months ago
Decent shoe store. Pricing is average, some shoes models cost more than if you would buy in specific branded stores or online. Timberlands are more affordable here. Staff is friendly and helpful here. No parking, as well as no restrooms available for customers, which is a bummer. Overall well recommended, check it out.
Reviews Summary
The overall company reputation of Schuh, as reflected by the latest customer reviews, suggests a generally positive customer experience with particular praise for the friendly, helpful, and attentive staff. Customers appreciate the service provided by individuals such as Antonia, who delivered quick and friendly assistance, and mention efficient exchanges of items such as returning Christmas present trainers. The positive experiences span from the knowledge of staff like Eve, who assisted multiple shoe fittings, to others who guided customers in their purchasing decisions and suggested products like memory foam soles. The company's policy of allowing returns up to a year is highly regarded among customers. Criticisms are noted regarding misinformation from the staff about available product lines, perceived as a lack of knowledge or care. Additionally, physical store amenities such as parking and customer restrooms are absent, which could impede the shopping experience. Pricing is seen as average, with some products priced higher compared to other outlets, though some items like Timberlands are noted to be more affordable.
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Frequently Asked Questions About Schuh Glasgow
Can I return shoes to Schuh after purchase?
Yes, Schuh offers a generous return policy, allowing you to return unwanted shoes up to a year after purchase.
Are the staff at Schuh knowledgeable about their products?
While many customers report positive interactions with knowledgeable staff, there are some instances of misinformation. It is recommended to verify product details if in doubt.
Does Schuh offer competitive pricing on their products?
The pricing at Schuh is regarded as average, with some products such as Timberlands being more affordable compared to other retailers. However, some items might cost more than on specific branded stores or online.
Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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