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Clarks Birmingham Reviews

Rated 4.3 based on 554 Reviews

Bullring Shopping Centre Unit SU305, Lower Mall, Birmingham B5 4BA

Shoe Shops

Published on
April 12, 2024
Last updated
April 12, 2024

What Customers Are Saying About Clarks Birmingham?

Trustguide extracts key phrases from reviews about Clarks Birmingham and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Clarks Birmingham's customers had a positive experience.

Positive
Neutral
Negative

Clarks Birmingham Ratings

5

As of Based on 554 revies as of Apr 12, 2024

Clarks Birmingham Score

As of Based on 554 revies as of Apr 12, 2024

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Customer Reviews

As of Apr 12, 2024, 554 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Clarks Birmingham's publicly available reviews View source

Nadia rated Clarks Birmingham 5 stars
3 months ago
Absolutely lovely staff at the Bullring store. Linda was incredibly helpful and I would not have found what I wanted without her (including finding out I’ve been wearing the wrong size shoes for the last 5 years!) She is a credit to the store. A big thank you from a very happy customer
Jenita Dyer rated Clarks Birmingham 5 stars
11 months ago
We went into Clark’s while visiting the Bullring in Birmingham and what a pleasant experience we had. It’s very hard to have an unpleasant experience with a Clark shoe and I totally appreciate the outstanding customer service given by Linda. They have an amazing collection of the old school Clark’s as well as a great collection of newer models
Anne S rated Clarks Birmingham 5 stars
11 months ago
Great service from Linda. Linda brought sizes 5.5 wide and 6.5 as there was no size 6 in the colour of the shoe I liked. The 5.5 wide fit and I have been wearing these for a few days - they are really comfortable and I am very pleased. Thank you Linda

Reviews Summary

The overall company reputation of Clarks as reflected by customer reviews is favorable, with strong emphasis on high-quality customer service and staff professionalism, particularly at the Bullring store location. The customer experience seems to be predominantly positive, marked by the personalized and attentive service provided by staff members such as Linda, Layla, and Chris. Clients are particularly appreciative of the helpfulness in finding the correct shoe sizes and styles, which includes going the extra mile to locate products not readily available. However, the experience is not without its drawbacks. There is an isolated but notable complaint about the management staff being rude in the women's section, which creates a stark contrast with the overwhelming positive feedback and serves as a blemish on an otherwise commendable customer service record.
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Frequently Asked Questions About Clarks Birmingham

What can I expect from Clarks customer service?

Customers can typically expect a high standard of customer service at Clarks stores, with staff members offering personalized assistance, professional advice, and a willingness to help find the right shoe size and design to meet shoppers' needs.

Does Clarks offer a range of shoe sizes and widths?

Yes, Clarks is known for offering a variety of shoe sizes and widths, and staff members at stores often go the extra mile to find the best fit for the customer, even when specific sizes or colors are not immediately available.

How does Clarks handle customer dissatisfaction or complaints?

While Clarks typically receives positive feedback on customer service, in instances of dissatisfaction, it's expected that staff address and resolve complaints promptly to ensure a positive shopping experience. Customers with concerns should contact Clarks customer service or speak to store management for assistance.

About Clarks Birmingham

Shoe Shops
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.