Kicks Freak Reviews

Overall sentiment toward this shoe shop is mixed, with reviews highlighting both positive and negative aspects. Customers appreciate the broad selection of new and rare models, as well as the clean store environment and availability of different sizes. Positive interactions include smooth online ordering, quick delivery, and some experiences of accommodating customer service. However, complaints center around customer service issues, specifically with returns, staff attitudes, and the playing of offensive music in-store.

The most consistent themes in feedback relate to pricing, staff professionalism, and in-store experience. Some customers mention the prices being significantly above retail or original drop prices, though others found deals and occasional discounts. Service quality varies: while certain reviewers praise the staff’s assistance and efficiency, others report rude interactions, unhelpful responses to product issues, inflexible return policies, and a lack of manager availability. There are also reports of the store opening late or outside posted hours.

In summary, this shoe shop attracts sneaker enthusiasts due to its diverse collection but faces challenges with customer service and transparency around store policies. Its reputation in the region is characterized by a strong selection and mixed value perceptions, but consistent concerns with staff behavior and store reliability impact overall trust.

This company operates as a retail shoe shop specializing in the sale of branded sneakers, including rare and in-demand models like Jordans, Dunks, and Yeezys. The business sells new footwear both in-person at a physical store and through an online shopping platform, offering customers a broad range of styles and multiple sizes.

The store maintains regular posted hours for in-person shopping, although some operational inconsistencies have been noted. Products are displayed for browsing, with staff available to assist with purchases and questions. The company processes sales directly via its storefront and website, handling orders, payments, and occasional discounts at the point of sale.