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Skechers Reviews

Rated 4.4 based on 377 Reviews

79 Princes St, Edinburgh EH2 2ER

Shoe Shops

Published on
March 14, 2024
Last updated
March 14, 2024

What Customers Are Saying About Skechers?

Trustguide extracts key phrases from reviews about Skechers and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Skechers's customers had a positive experience.

Positive
Neutral
Negative

Skechers Ratings

5

As of Based on 377 revies as of Mar 14, 2024

Skechers Score

As of Based on 377 revies as of Mar 14, 2024

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Customer Reviews

As of Mar 14, 2024, 377 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Skechers's publicly available reviews View source

Sheila Ferguson rated Skechers 5 stars
3 weeks ago
We had an urgent visit to Sketchers, Princes Street Edinburgh yesterday afternoon as my husband quickly needed to replace his footwear that was causing him huge discomfort. We had a superb service from Salesperson 823213, she dealt with us professionally and quickly had the small stock they had in size 13 shoes brought from the stockroom for him to try. Success, she saved our day! Thank you
samantha lidster rated Skechers 5 stars
3 days ago
I got a lovely pair of shoes from Skechers , and so did my son . He got a nice pair of boots . They have 20% off women's and men's shoes and boots . I would recommend them.
Roland Spiers rated Skechers 5 stars
3 days ago
I thought - no I will not use Amazon I will go to a store and buy a pair of Sketches - I knew the style I wanted. So a trip to Edinburgh - parking - tram and then to the shop. Now the fact they did not have what I wanted in stock did not annoy me - I appreciate space is tight - but what was unforgivable was they did not even offer to get into stock - I said I was disappointed - the response was intelligable ' well we 'day-na' mak the shine' .( well I think that is what was said) Ordered the shoes on line from Amazon on the tram back to my car - to be delivered tomorrow. Hope you have better luck.

Reviews Summary

Skechers' company reputation appears generally favorable based on recent customer reviews, particularly in regards to their customer service. Customers praise the professionalism, prompt assistance, and friendly demeanor of sales personnel, notably mentioning their readiness to accommodate customers with urgent needs or large shoe sizes. The range of discounts offered and the variety of styles and colors available at Skechers also contribute positively to the customer experience. However, the company does face criticism for inventory issues, such as the lack of certain sizes or styles in physical stores. Some customers express dissatisfaction with the in-store inventory not meeting their expectations and with staff members not offering solutions. Additionally, there is an instance of incorrect shoe fitting for children, which negatively impacts customer trust and indicates a potential area for improvement in staff training or measuring accuracy.
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Frequently Asked Questions About Skechers

Does Skechers offer a wide range of sizes, including larger shoe sizes?

Skechers does offer a range of shoe sizes, including larger ones. However, availability may vary depending on the store and stock levels. Customers seeking uncommon sizes could benefit from contacting the store beforehand to confirm availability or explore online ordering if their size is not available in-store.

Are there any discounts or promotions currently available at Skechers stores?

Skechers occasionally offers promotions and discounts, such as 20% off on women's and men's shoes and boots. Customers should check the official website or subscribe to the newsletter for the latest deals or inquire in-store for current promotions.

Is the staff at Skechers knowledgeable and helpful when it comes to fitting shoes properly?

Many customer reviews praise the knowledgeable and helpful staff at Skechers, particularly for adult shoe fittings. However, there have been instances where customers experienced inaccurate sizing for children's shoes. It may be prudent for customers to verify the fit themselves or seek a second opinion when purchasing children's footwear.

About Skechers

Shoe Shops
Family footwear brand featuring athletic & casual shoes in a range of styles, plus apparel.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.