Skechers' company reputation appears generally favorable based on recent customer reviews, particularly in regards to their customer service. Customers praise the professionalism, prompt assistance, and friendly demeanor of sales personnel, notably mentioning their readiness to accommodate customers with urgent needs or large shoe sizes. The range of discounts offered and the variety of styles and colors available at Skechers also contribute positively to the customer experience. However, the company does face criticism for inventory issues, such as the lack of certain sizes or styles in physical stores. Some customers express dissatisfaction with the in-store inventory not meeting their expectations and with staff members not offering solutions. Additionally, there is an instance of incorrect shoe fitting for children, which negatively impacts customer trust and indicates a potential area for improvement in staff training or measuring accuracy.
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