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Clarks Liverpool Reviews

Rated 4.2 based on 536 Reviews

25 Church St, Liverpool L1 1DA

Shoe Shops | Liverpool

Published on
July 14, 2024
Last updated
July 14, 2024

Reviews Summary

Clarks as a company appears to maintain a strong reputation for customer service. The repeated commendations of staff members, such as Simone, Dan, Patricia, and others, underscore an evident commitment to friendly and cooperative service. Customers have consistently remarked on the staff's willingness to go above and beyond in catering to their needs, whether it's finding the right shoe size or addressing specific requirements, such as those for children with severe complex needs. The mention of a specific product line designed for older adults also illustrates Clarks’ initiative to cater to a diverse range of customer needs. However, operational issues such as stock shortages and booking requirements for services like children's shoe fittings indicate an area for improvement, as these factors have caused inconvenience to some customers. Overall, the customer experience seems largely positive, but management of inventory and service accessibility could enhance the company's reputation further.
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What Customers Are Saying About Clarks Liverpool?

Staff were friendly and cooperative

staff went above and beyond to help

kindness of the people working

Friendly helpful girl

staff were very lovely and happy to help

Really friendly and helpful

Brilliant Experience

patricia who dealt with this quickly and smoothly

they are comfy

Found a pair of shoes for me, no fuss

run out of many school shoes

Trustguide uses AI to extract key phrases from reviews about Clarks Liverpool and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Clarks Liverpool's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Clarks Liverpool Ratings

5

As of Based on 536 revies as of Jul 14, 2024

Clarks Liverpool Score

90%

As of Based on 536 revies as of Jul 14, 2024

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Customer Reviews

As of Jul 14, 2024, 536 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Clarks Liverpool's publicly available reviews View source

Ziad Youssef rated Clarks Liverpool 5 stars
a year ago
Staff were friendly and cooperative in helping me finding the right size. Shout-out to Simone (got the name from the receipt) as well as her colleague.
Andrew Dent rated Clarks Liverpool 5 stars
10 months ago
Booking is essential for kids shoes if you don't you can be waiting 30 minutes or more. 2.5 weeks before the end of the summer holidays they had run out of many school shoes in my son's size, couldn't order them online or from other local stores and didn't know if they'd be getting more stock.
Heidi Billingham rated Clarks Liverpool 5 stars
10 months ago
My son is autistic and has severe complex needs and the staff went above and beyond to help make ours and his experience much easier. We came in to buy some durable school shoes for him which they got for us quite quickly once we measured his feet. We had help from a particular staff member at the Liverpool City centre store called Dan who was very understanding and patient.

Frequently Asked Questions About Clarks Liverpool

Do I need to book an appointment for children's shoe fittings at Clarks?

Yes, Clarks recommends booking an appointment for children's shoe fittings, especially during busy periods like before the start of a new school year, to avoid long waiting times.

What should I do if Clarks runs out of stock for a specific shoe size?

If the specific shoe size you require is out of stock in-store, inquire with staff about the possibility of restocking or check online for availability. Clarks may also be able to suggest similar alternatives or offer to notify you once the item is available again.

Does Clarks offer any special shoe ranges for customers with particular needs?

Yes, Clarks offers specialized product lines designed to cater to various customer needs, including footwear with better support for older adults. Speak to a staff member for more information on the best options for your specific requirements.

About Clarks Liverpool

Shoe Shops
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.