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Formby Cycles logo

Formby Cycles

Rated 4.4 Star based on 125 Reviews

101-103 Altcar Rd, Formby, Liverpool L37 8DL
TrustScore®
A+
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F
Published on
April 15, 2024
Category
Bicycle Shops
Shopping
Liverpool
Formby Cycles has garnered significant acclaim for its exceptional customer service, with staff members often described as helpful, knowledgeable, and considerate. A key aspect of the positive feedback lies in the non-aggressive sales approach, along with the staff's genuine eagerness to assist and provide tailored advice, whether for bike adjustments, sizing, or identifying suitable products. The availability of a wide array of brands and accessories adds to the appeal, ensuring that customers have a variety of choices. The workshop quality is highlighted as top-notch, with staff possessing expertise to ensure that services and repairs meet high standards, contributing to building customer trust and loyalty. Furthermore, the acceptance of cycle schemes is a beneficial feature, enhancing the value proposition for customers.
Cookson Cycles logo

Cookson Cycles

Rated 5 Star based on 642 Reviews

195 Bury New Rd, Whitefield, Manchester M45 6GE
TrustScore®
A+
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C
D
F
Published on
April 15, 2024
Category
Bicycle Shops
Shopping
Manchester
Cookson Cycles has garnered acclaim for their excellent service and attention to detail. The positive experiences highlighted by customers include fast and reliable shipping of quality products, meticulous and prompt servicing of various bicycle types, and the skilled assistance from staff which goes beyond mere transactions. The proactive approach to customer service is further evidenced by the staff taking the time to provide informative advice and cost-saving tips. The customization of services, such as bike set-up tailored to an individual's specifications, and the adaptability in ensuring accessory compatibility, stand out as the key positive aspects of customer feedback. These elements underline a customer-centric business model that resonates well with the biking community.
Billy Bilsland Cycles logo

Billy Bilsland Cycles

Rated 4.8 Star based on 326 Reviews

176 Saltmarket, Glasgow G1 5LA
TrustScore®
A+
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C
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F
Published on
April 15, 2024
Category
Bicycle Shops
Shopping
Glasgow
Customer feedback for Billy Bilsland Cycles is strongly positive, with clients regularly highlighting the expert knowledge and professionalism of the staff. The shop's ability to deliver thorough and personalized services such as bike fittings and saddle adjustments has resulted in customers experiencing significant improvements in comfort and performance, often exceeding expectations. The collaborative and friendly approach taken by the store's team, including accommodating urgent service needs and providing valuable cost-saving advice, has fostered a strong sense of loyalty and trust among customers. The shop's commitment to sharing expertise and offering varied options for products demonstrates a level of customer care and service that is well-regarded in the Glasgow cycling community.

Edinburgh Bicycle Co-Operative

Rated 4.4 Star based on 224 Reviews

8 Alvanley Terrace, Edinburgh EH9 1DU
TrustScore®
A+
A
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C
D
F
Published on
February 26, 2024
Category
Bicycle Shops
Shopping
Edinburgh

Customers consistently praise the Edinburgh Bicycle Co-operative for its excellent customer service, with staff being described as friendly, helpful, and accommodating. Buyers appreciate the informative assistance they receive, which ensures a comfortable and non-condescending retail experience. The knowledge shared by the staff, whether concerning product advice or quick solutions to urgent technical issues, is highly valued. Moreover, the shop demonstrates a commitment to after-sales care and service, fostering loyalty among its patrons. Positive experiences in both sales and repair segments reinforce the company's strong reputation in the local community. The willingness to accommodate urgent service needs, like for those participating in competitions, showcases the staff's dedication to customer support beyond routine transactions.

Trek Bicycle Manchester Piccadilly

Rated 4.8 Star based on 213 Reviews

41 Newton St, Manchester M1 1FT
TrustScore®
A+
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C
D
F
Published on
February 19, 2024
Category
Bicycle Shops
Shopping
Manchester

A recurring positive aspect of Trek Bicycle Manchester Piccadilly, according to customer reviews, is the outstanding level of customer service received. Customers frequently praise the team's attentiveness, mentioning staff by name to thank them for their personalized assistance. Also appreciated is the shop's ability to diagnose and fix problems promptly, even for issues considered unrepairable by others. The willingness of staff to educate customers about their bikes and equipment is another aspect remarked upon positively, suggesting a notable dedication to customer empowerment. The store's efficient service and communication, particularly when handling major warranty work, is also a phenomenon that reviewers have highlighted. Furthermore, customers express satisfaction with the store’s fair pricing, considering it is an official dealership, thus implying perceived value for the service provided.

Evans Cycles

Rated 3.5 Star based on 309 Reviews

Exchange Place, 1A, Edinburgh EH3 8BL
TrustScore®
A+
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F
Published on
February 11, 2024
Category
Bicycle Shops
Shopping
Edinburgh

Many customers of Evans Cycles report satisfactory experiences, particularly highlighting the competence and friendliness of the store's staff. Employees like Findlay at the Fountain Bridge branch are often mentioned for providing customer-oriented, experienced, and proficient service. Positive reviews tend to focus on the efficiency of repairs and services, including quick turnaround times for issues such as bike repairs or servicing. Additionally, the quality of products and the value offered by Evans Cycles are praised, suggesting that the company does offer a selection of items that meet customer expectations.

Condor Cycles

Rated 4.9 Star based on 566 Reviews

49-53 Grays Inn Rd, London WC1X 8PP
TrustScore®
A+
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F
Published on
January 10, 2024
Category
Bicycle Shops
Shopping
London

The feedback provided by customers underscores several positive aspects of Condor Cycles. First and foremost, the staff receives high commendations for their expertise and consultative approach. This customer-focused attitude extends to their service offerings, where the shop's personnel are seen as not merely selling products but providing solutions tailored to individual needs. Customers appreciate the genuine passion and unpretentiousness of the staff, which enhances the overall shopping experience. Expert evaluations such as bike fittings are highlighted as meticulous and beneficial. The quality of the bicycles and accessories is consistently described as top-notch, further solidifying the company's positive customer feedback.

Brick Lane Bikes

Rated 4 Star based on 469 Reviews

118 Bethnal Grn Rd, London E2 6DG
TrustScore®
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F
Published on
January 10, 2024
Category
Bicycle Shops
Shopping
London

Brick Lane Bikes enjoys a strong positive reception among customers, with emphasis placed on the expertise and competence of the staff. Reviewers highlight the employees' deep grasp of technical issues and their ability to perform modifications and offer practical advice. The friendly and conversational nature of the staff, along with their passion for biking, adds to a customer-friendly environment that is both helpful and inclusive. The speed of service, with reports of bikes being fixed or checked in under two hours, is also a recurring positive aspect. The shop's stock is vast and competitive in terms of pricing, further enhancing their reputation. Engagements after the point of sale are notable, including assistance with bike accidents and informative exchanges about community rides. All these aspects underscore the shop's focus on cultivating a customer-centric experience.

Balfe'S Bikes Dulwich

Rated 4.8 Star based on 619 Reviews

34-36 E Dulwich Rd, London SE22 9AX
TrustScore®
A+
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F
Published on
January 9, 2024
Category
Bicycle Shops
Shopping
London

Positive aspects of Balfe's Bikes Dulwich are highlighted through the praise of their customer service and efficient operational processes. Staff members are repeatedly mentioned for their friendly, knowledgeable, and kind nature, suggesting a strong customer service culture. The quick turnover from ordering to collecting items and the capability to handle various issues on the spot also emphasize an efficient service delivery. Some reviews point out that the shop provides good value, with competitive pricing on purchases such as bikes and accessories. The team’s technical expertise is lauded, with several reviewers expressing relief at having their bike issues resolved promptly and to a high standard. Customers identify the shop as a reliable one-stop solution for their cycling needs, covering everything from advice to major bike repairs, which suggests a comprehensive range of services is one of Balfe’s key strengths.

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