Formby Cycles

Formby Cycles Reviews Summary

Bicycle Shops | Liverpool

What do customers say about Formby Cycles?

As of Apr 15, 2024, 125 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 15, 2024
Last updated
April 15, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
125
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Formby Cycles's customer reviews analysis

The overall reputation of Formby Cycles, based on recent reviews, appears to be positive, with high praise for the staff's knowledge, customer service, and the quality of the shop's bike range and accessories. The company is commended for its workshop quality and fair lead times and prices. Mentioned multiple times, the knowledgeable and non-pushy staff, both on weekdays and specifically on Saturdays, seem to significantly contribute to positive experiences. Customers value being offered help with not just purchases, but also adjustments to existing equipment. The breadth of inventory in bikes, components, and cycling attire is appreciated, as is the convenience of the cycle schemes. Despite mostly positive feedback, there have been instances where customer service fell short, indicating some inconsistency.

Positive Feedback

Formby Cycles has garnered significant acclaim for its exceptional customer service, with staff members often described as helpful, knowledgeable, and considerate. A key aspect of the positive feedback lies in the non-aggressive sales approach, along with the staff's genuine eagerness to assist and provide tailored advice, whether for bike adjustments, sizing, or identifying suitable products. The availability of a wide array of brands and accessories adds to the appeal, ensuring that customers have a variety of choices. The workshop quality is highlighted as top-notch, with staff possessing expertise to ensure that services and repairs meet high standards, contributing to building customer trust and loyalty. Furthermore, the acceptance of cycle schemes is a beneficial feature, enhancing the value proposition for customers.

Concerns and Threads

Despite many positive reviews, Formby Cycles has room for improvement in terms of consistency in customer service. There are instances where the staff's engagement with customers was perceived as lacking enthusiasm and attentiveness, culminating in dissatisfaction for some customers potentially ready to make substantial purchases. At times, the accessibility of staff has been questioned, with customers noting a lack of prompt assistance. Such experiences resulted in customers seeking alternatives, underscoring the importance of consistently upholding high service standards. The concern over staff being dismissive or inadvertently disrespectful is a critical area that Formby Cycles may want to address to ensure all customers receive uniformly positive attention.

Frequently asked questions about Formby Cycles

What brands and types of cycling equipment can I find at Formby Cycles?

Formby Cycles offers a wide range of brands and accessories suitable for various cycling needs, including bikes, pedals, clothing, and nutritional supplements. The inventory caters to different types of cyclists.

Does Formby Cycles offer bike servicing and repairs?

Yes, Formby Cycles has a workshop where quality bike servicing and repairs are offered by knowledgeable staff. They provide fair lead times and prices, ensuring your cycling needs are met professionally and efficiently.

Can I test ride bikes before making a purchase at Formby Cycles?

Customers are encouraged to test ride bikes at Formby Cycles to find the right fit and feel before making a purchase, ensuring satisfaction with their selection.

Recent customer reviews and testimonials for Formby Cycles

Formby Cycles
Ty McBride
5-Star
a month ago
Ex Employee Review: Excellent shop, everyone in there will happily cater to your needs. Huge range of brands and accessories for any cyclist. Cycle schemes are accepted so make shopping even more worthwhile. Workshop quality is top notch and Phil and Stu are very knowledgeable. Lead times and prices are very fair. On Saturdays Ant and Matt will look after your needs. Thank you Formby Cycles Ty
Formby Cycles
Phill Day
5-Star
a day ago
Really great customer service; came in to look at new saddles, I had support to adjust existing seat placement and advice on improving cleat position. Will be back.
Formby Cycles
Mark Taylor
5-Star
6 years ago
The staff at Formby Cycles were superb. I can whole-heartedly recommend them. Prior to visiting Formby Cycles, I had tried six bike shops in Chester and none offered the customer service or range of bikes that I found here. I test rode several bikes on the Saturday, ordered my preferred option on the Tuesday and collected my new Lady the following Saturday. Brilliant. In addition to the bike, I bought pedals, clothing and accessories and received the same service consideration throughout.
Read all reviews

About Formby Cycles

Bicycle Shops
Showroom for hundreds of mountain, road & hybrid bikes also offering repairs & servicing.
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