The overall reputation of Formby Cycles, based on recent reviews, appears to be positive, with high praise for the staff's knowledge, customer service, and the quality of the shop's bike range and accessories. The company is commended for its workshop quality and fair lead times and prices. Mentioned multiple times, the knowledgeable and non-pushy staff, both on weekdays and specifically on Saturdays, seem to significantly contribute to positive experiences. Customers value being offered help with not just purchases, but also adjustments to existing equipment. The breadth of inventory in bikes, components, and cycling attire is appreciated, as is the convenience of the cycle schemes. Despite mostly positive feedback, there have been instances where customer service fell short, indicating some inconsistency.
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