
Away Reviews
Rated 4.5 based on 138 Reviews
Bicycle Shops in San Francisco
371 Hayes St, San Francisco, CA 94102, United States
Published on
July 22, 2025
Last updated
July 22, 2025
absolutely impressed with this brand
super helpful and answered all my questions
customer service, they went through every detail
Even the exchange experience was good
worth every cent
My suitcase held strong
will always have your back
replaced my luggage at no extra cost
STELLAR customer service
Several reviews describe AWAY staff as friendly and committed, with examples of proactive solutions like ordering products from other stores and offering replacements when parts were unavailable.
Some customers report strong durability, referencing suitcases that withstand significant drops, while others mention issues with scuffing and broken zippers after regular use. Experiences with product longevity are mixed.
Reviews indicate AWAY may not accept exchanges for used or scuffed items, even after minimal use, and that customers sometimes encounter difficulties or delays in the exchange process.