homepage
/
Manchester
/
Bicycle Shops
/
Cookson Cycles
Cookson Cycles

Cookson Cycles Reviews Summary

Bicycle Shops | Manchester

What do customers say about Cookson Cycles?

As of Apr 15, 2024, 642 customers have reviewed this business and rated it 5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 15, 2024
Last updated
April 15, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
642
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Cookson Cycles's customer reviews analysis

The reviews for Cookson Cycles present a consistently positive picture of both the company's products and customer service. Customers frequently praise the thoroughness and speed of the services provided, ranging from repairs to full bike servicing. Noteworthy is the emphasis on professional and knowledgeable staff who show an evident commitment to customer satisfaction by offering helpful advice and ensuring that products are set up attentively. Personalized services, such as setting up bike suspensions and ensuring compatibility with accessories, enhance the purchasing experience, contributing to repeat patronage and recommendations to others. The expressions “customers for life” and consistent references to high levels of customer care show that Cookson Cycles has cultivated a loyal customer base through its professional and welcoming approach.

Positive Feedback

Cookson Cycles has garnered acclaim for their excellent service and attention to detail. The positive experiences highlighted by customers include fast and reliable shipping of quality products, meticulous and prompt servicing of various bicycle types, and the skilled assistance from staff which goes beyond mere transactions. The proactive approach to customer service is further evidenced by the staff taking the time to provide informative advice and cost-saving tips. The customization of services, such as bike set-up tailored to an individual's specifications, and the adaptability in ensuring accessory compatibility, stand out as the key positive aspects of customer feedback. These elements underline a customer-centric business model that resonates well with the biking community.

Concerns and Threads

Despite the positive feedback, the reviews provided do not distinctly highlight any negative aspects of customer experiences with Cookson Cycles. The absence of critical comments or dissatisfaction within this particular set of reviews suggests that if there are areas of improvement or customer grievances, they are not represented here. Without such data, it is not possible to objectively analyze any negative dimensions of the customer feedback for Cookson Cycles.

Frequently asked questions about Cookson Cycles

What types of services does Cookson Cycles offer?

Cookson Cycles offers a range of services including full bike servicing, repairs, and maintenance for various types of bicycles such as full suspension treks and mountain bikes. They also assist in product selection and setup, providing advice and adjustments tailored to individual needs.

Can Cookson Cycles assist with setting up a new bike?

Yes, Cookson Cycles provides personalized setup services for new bikes, including adjustments to suspension/sag according to body weight, saddle height configuration, and answering any customer queries to ensure the bike is ready for use.

Do Cookson Cycles offer shipping for online purchases?

Yes, Cookson Cycles offers reliable shipping services for online purchases, with customers noting prompt delivery and good communication throughout the process.

Recent customer reviews and testimonials for Cookson Cycles

Cookson Cycles
Rudolf Szentimrey
5-Star
a month ago
Excellent service, fast shipping, and the product is perfect, original Bontrager, can not go wrong. It was the first time I did shopping here, but definitely not the last! I will recommend Cookson Cycles to all my biker friends! Thank you!
Cookson Cycles
PK
5-Star
5 days ago
It’s a great bike shop - I bought remotely a Scott gravel bike from those guys - everything went seamless from A to Z - would definitely buy again even though I am not local to those guys - highly recommended!
Cookson Cycles
R Tonge
5-Star
2 months ago
I have a full suspension trek that I’d not touched for years. Took it here and they serviced rear and front shock aswell as my dropper post, new chain ring, cassette and rear mech plus loads of other stuff. The bike is now running like new. They carried the work out promptly and the cost was as to be expected for the amount of work I had done. Great knowledgeably staff. 5 star xxxxx
Read all reviews

About Cookson Cycles

Bicycle Shops
We're an independent cycle shop located in Whitefield, Manchester just off J17 of the M60. Staffed by experienced & passionate cyclists, with a great range of knowledge. We have a great range of accessories, components and bikes from leading brands including, Trek, and Scott to suit all ages and riders. We cover all aspects of repairs, from suspension servicing to puncture repairs and offer a bike fitting service to help get the most out of your bike.
Expand