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Edinburgh Bicycle Co-Operative Reviews

Rated 4.4 based on 224 Reviews

8 Alvanley Terrace, Edinburgh EH9 1DU

Bicycle Shops | Edinburgh

Published on
February 26, 2024
Last updated
March 13, 2024

Reviews Summary

Edinburgh Bicycle Co-operative is perceived by many customers as providing a positive overall experience marked by friendly, approachable staff and high-quality service. There is a consistent emphasis on customer-oriented assistance, with commendations for the team's willingness to explain product details and offer support, especially for those new to cycling. The company seems attentive to aftercare and servicing, ensuring customers have a beneficial relationship post-purchase. While there is general satisfaction with the product range and the quality of service, there are minor grievances regarding staff attitudes in specific instances and inventory mismatches. These feedback points suggest that while Edinburgh Bicycle Co-operative maintains a commendable reputation, like any retail operation, there is always room for improvement in customer service and operational policies. The higher price point relative to online retailers is noted, but customers are often willing to pay for the added value of local shopping experiences and immediate support. The issue related to handling a product recall indicates a potential need for staff training or process adjustment to adhere to manufacturer guidelines and provide consistent customer resolutions.

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What Customers Are Saying About Edinburgh Bicycle Co-Operative?

Trustguide uses AI to extract key phrases from reviews about Edinburgh Bicycle Co-Operative and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Edinburgh Bicycle Co-Operative's customers had a positive experience.

Positive
Neutral
Negative

Edinburgh Bicycle Co-Operative Ratings

5

As of Based on 224 revies as of Feb 26, 2024

Edinburgh Bicycle Co-Operative Score

As of Based on 224 revies as of Feb 26, 2024

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Customer Reviews

As of Mar 13, 2024, 224 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Edinburgh Bicycle Co-Operative's publicly available reviews View source

Fran Pitcairn rated Edinburgh Bicycle Co-Operative 5 stars
4 days ago
I recently had my ebike serviced here and I'm delighted! Bought both my bikes here and sales and aftercare all excellent. Everything my bike needed was explained and I think the costs are very reasonable. Thinking of buying a third one now!
Wisdom Gleaned rated Edinburgh Bicycle Co-Operative 5 stars
a week ago
I like this shop as they take the time to explain things and don't make you feel like a novice even if you are. So they are not bike snobs or fitness snobs. Ryan was very helpful and also really nice so whole experience of buying a bike has been great. Thank you
Nathan Langsley rated Edinburgh Bicycle Co-Operative 5 stars
a week ago
Really friendly staff and very helpful. They were willing to provide a replacement for an Topeak saddle bag I had bought last year on which the stitching was working loose. Only draw back was that they didn't have the exact same model in stock so I paid the difference for the next level up.

Frequently Asked Questions About Edinburgh Bicycle Co-Operative

Does Edinburgh Bicycle Co-operative offer services for urgent bike repairs?

Yes, Edinburgh Bicycle Co-operative has shown willingness to accommodate urgent repair needs, even for walk-in customers without prior bookings, as evidenced by the support given to a customer ahead of a UCI race. However, this is subject to the current workload and staff availability.

Can I exchange an item at Edinburgh Bicycle Co-operative if the exact model is not in stock?

If the exact model is not available, customers have the option to pay the difference for an upgraded model as the company tries to provide a replacement. Stock availability for exchanges, therefore, may require some flexibility from the customer.

How does Edinburgh Bicycle Co-operative handle product recalls or warranty issues for items not purchased at their store?

There is feedback indicating a need for improvement in this area, with the company requiring a receipt as proof of purchase from their store before processing recalls. This policy may not align with the guidelines provided by manufacturers on their websites. Customers are advised to inquire directly about each case's specific policy before bringing in items for recall or warranty processing.

About Edinburgh Bicycle Co-Operative

Bicycle Shops

Cycle store with mountain, BMX & road bikes, plus clothing, accessories & repair services.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.