Does Edinburgh Bicycle Co-operative offer services for urgent bike repairs?
Yes, Edinburgh Bicycle Co-operative has shown willingness to accommodate urgent repair needs, even for walk-in customers without prior bookings, as evidenced by the support given to a customer ahead of a UCI race. However, this is subject to the current workload and staff availability.
Can I exchange an item at Edinburgh Bicycle Co-operative if the exact model is not in stock?
If the exact model is not available, customers have the option to pay the difference for an upgraded model as the company tries to provide a replacement. Stock availability for exchanges, therefore, may require some flexibility from the customer.
How does Edinburgh Bicycle Co-operative handle product recalls or warranty issues for items not purchased at their store?
There is feedback indicating a need for improvement in this area, with the company requiring a receipt as proof of purchase from their store before processing recalls. This policy may not align with the guidelines provided by manufacturers on their websites. Customers are advised to inquire directly about each case's specific policy before bringing in items for recall or warranty processing.