Evans Cycles Reviews
Rated 3.5 based on 309 Reviews
Bicycle Shops in Edinburgh
Exchange Place, 1A, Edinburgh EH3 8BL
Published on
February 11, 2024
Last updated
July 10, 2025
The reviews for Evans Cycles reflect a mixed reputation with both positive and negative aspects to the customer experience. Positive feedback emphasizes friendly and knowledgeable staff, quick and efficient service, and good quality products. Customers like the one who praised Findlay's proactive assistance reflect the high-quality interpersonal interactions that can positively influence a customer's experience. On the other hand, the reviews highlight significant issues with online ordering processes, poor customer service in terms of assistance and responsiveness, and an apparent reluctance in some instances to engage with customers' inquiries, especially in-store. Recurring themes include the appreciation for the hands-on help received by some personnel, the issues with online order processing, and the frustration felt when staff appear disinterested or unhelpful.
If you face issues when ordering online, firstly, check your payment method details. If the issue persists, reach out to customer service via email as there is currently no direct contact number. Keep records of all communications in case the issue requires multiple contacts.
The staff at Evans Cycles are generally described as knowledgeable and helpful, particularly with services and repairs. However, there are instances where in-store staff may seem unresponsive or disinterested. For a more assured service experience, you may consider calling ahead to schedule an appointment or asking for a specific staff member recommended by other customers.
Evans Cycles has a stated policy to price-match only with their website, and not with competitors. If you find a product you're interested in and are seeking a price match, it is advisable to check their online prices and policies or contact customer service for clarification.
Visit Evans Cycles at 1A Exchange Place, Edinburgh and experience the latest cycling trends and products. Choose from Men's, Women's & Kids bikes, clothing and accessories. To contact us in store, please call 03439092085.
