Evans Cycles

Evans Cycles Reviews Summary

Rated 3.5 Star based on 309 Reviews

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Overall Rating
3.5
/5
309
reviews
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Published on
February 11, 2024
Last updated
March 13, 2024

What do customers think about Evans Cycles?

The reviews for Evans Cycles reflect a mixed reputation with both positive and negative aspects to the customer experience. Positive feedback emphasizes friendly and knowledgeable staff, quick and efficient service, and good quality products. Customers like the one who praised Findlay's proactive assistance reflect the high-quality interpersonal interactions that can positively influence a customer's experience. On the other hand, the reviews highlight significant issues with online ordering processes, poor customer service in terms of assistance and responsiveness, and an apparent reluctance in some instances to engage with customers' inquiries, especially in-store. Recurring themes include the appreciation for the hands-on help received by some personnel, the issues with online order processing, and the frustration felt when staff appear disinterested or unhelpful.

Positive Feedback

Many customers of Evans Cycles report satisfactory experiences, particularly highlighting the competence and friendliness of the store's staff. Employees like Findlay at the Fountain Bridge branch are often mentioned for providing customer-oriented, experienced, and proficient service. Positive reviews tend to focus on the efficiency of repairs and services, including quick turnaround times for issues such as bike repairs or servicing. Additionally, the quality of products and the value offered by Evans Cycles are praised, suggesting that the company does offer a selection of items that meet customer expectations.

Concerns and Threads

Despite positive experiences reported by some, Evans Cycles also faces criticisms from customers, notably in the domain of customer service. Reviews repeatedly point out problems with the online purchasing process, with orders failing to progress beyond the 'processing' stage and a lack of effective resolution. Furthermore, a noticeable number of complaints revolve around in-store service, like staff being perceived as uninterested and unwilling to assist with product inquiries or purchases. The sense of frustration and disappointment conveyed by customers who left without making intended purchases or had to seek service elsewhere is evident and affects the overall customer perception of the brand.

Frequently asked questions about Evans Cycles

What should I do if I encounter online ordering issues with Evans Cycles?

If you face issues when ordering online, firstly, check your payment method details. If the issue persists, reach out to customer service via email as there is currently no direct contact number. Keep records of all communications in case the issue requires multiple contacts.

Are the staff at Evans Cycles knowledgeable and willing to help with in-store purchases?

The staff at Evans Cycles are generally described as knowledgeable and helpful, particularly with services and repairs. However, there are instances where in-store staff may seem unresponsive or disinterested. For a more assured service experience, you may consider calling ahead to schedule an appointment or asking for a specific staff member recommended by other customers.

Does Evans Cycles price match with competitors?

Evans Cycles has a stated policy to price-match only with their website, and not with competitors. If you find a product you're interested in and are seeking a price match, it is advisable to check their online prices and policies or contact customer service for clarification.

What are customers saying about Evans Cycles

Evans Cycles
YOAN BADOE
5-Star
a week ago
On December 23 , 2023 , my bicycle sadly died , and it is my means of transportation to get work , arroun 15km cycling. I almost didn¨t go shopping for my new bike because of the bad reviews . I went to a couple of well-know stores in the city , but the offer of "cheap hybrid bikes" was very limited and they need many extras , such as fenders . The model that I liked was offered by EVANS , and I did not hesitate to go and meet the store and its amazing crew . FINDLAY assisted to me and we saw what interested me kindly and patiently , because it is already know that many times , WE , CUSTOMERS , inexperienced and impatient due to different circumstances . I am happy to see for my self that the Evans crew is great at self-motivated at work , they know what they doing an I have not doubt that Findlay y is an proactive expert and has people skills .
Evans Cycles
Thomas Mitchell
5-Star
4 weeks ago
I have shopped at Evans for years. Online mainly. I tried to purchase a pair of FiveTen shoes for my father for Christmas. The first order I placed would not process, I contacted customer services and was told it was an "IT error" and was advised to cancel and re-order. I did this, but again, the order never moved from the "processing" point. Again, customer services told me to cancel and re-order for the third time. I did this and guess what... same problem. No solution, no shoes and messed around for just short of 4 weeks now. Completely unacceptable. No number to call customer services on. They are helpful by email, but no solutions to the issue. I won't shop at Evans again. Zero / Five
Evans Cycles
Anya S
5-Star
4 months ago
Popped in this morning to see if I someone could look at my brakes and wheel after a bad fall. The guys were friendly and helpful and fixed it all in less than 10 minutes! I also get my bike serviced here and I've always received great service from them - would gladly recommend.
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About Evans Cycles

Bicycle Shops

Visit Evans Cycles at 1A Exchange Place, Edinburgh and experience the latest cycling trends and products. Choose from Men's, Women's & Kids bikes, clothing and accessories. To contact us in store, please call 03439092085.

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