Cycle Lane

Cycle Lane Reviews Summary

Bicycle Shops | Glasgow

What do customers say about Cycle Lane?

As of Apr 18, 2024, 257 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 18, 2024
Last updated
April 18, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
257
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Cycle Lane's customer reviews analysis

Cyclelane appears to have established a strong reputation based on the latest customer reviews, which reflect a consistently high level of satisfaction among consumers. The reviews recurrently praise the knowledgeable staff, seamless service, and the quality of the bicycles offered. Customers commend the shop for its helpfulness in the sizing and fitting process, responsiveness to questions, and their willingness to provide guidance on maintenance. The company's capacity to deliver excellent before and after-sales service is frequently exemplified. Moreover, Cyclelane's responsiveness to supply and demand challenges, such as stocking sought-after items and expedient delivery, further solidifies their esteem in the market. These accounts convey an image of a customer-centric business that values service quality and could strongly influence potential customers' decision to patronize Cyclelane for purchases, rentals, or repairs.

Positive Feedback

Cyclelane's positive customer feedback is multidimensional, centering on exceptional client service, product quality, and technical expertise. Customers report outstanding experiences with staff members who are not only knowledgeable but also genuinely keen to facilitate an enjoyable cycling experience. Specific positive aspects highlighted in the reviews include the provision of timely and clear communication, particularly in dealings with online orders and delivery. The company is also lauded for their ability to quickly and efficiently handle maintenance issues and supply high-quality bikes with attention to correct sizing and fitting. Additionally, Cyclelane's foresight in offering added value, such as including necessary accessories with bike rentals at no extra charge, suggests a thoughtful consideration for customer needs, enhancing the overall customer experience.

Concerns and Threads

Despite the overwhelming positivity within the customer feedback, there are isolated areas for improvement highlighted by some customers. One customer experienced a minor discrepancy between the product's color on the website and in person, suggesting that website imagery or color representation could be enhanced. Additionally, a customer suggested adding a spring saddle and stand to the bike to improve comfort on bumpy roads and convenience when not in use. These observations are relatively minor in comparison to the overall feedback but do suggest areas where Cyclelane could focus to refine their offerings and further improve customer satisfaction.

Frequently asked questions about Cycle Lane

Can I expect Cyclelane to provide timely and clear communication during the purchase and delivery process?

Yes, customers have reported that Cyclelane offers clear email updates and expedient delivery services, ensuring a satisfactory purchasing experience.

Does Cyclelane offer advice and support for bike maintenance and adjustments?

Absolutely, reviews indicate that Cyclelane's staff are eager to provide guidance on maintenance and modifications, making their service particularly useful for cyclists of all expertise levels.

Are the prices at Cyclelane competitive and do they offer any additional free accessories with rentals?

Customer feedback reflects that Cyclelane offers very reasonable rates, slightly less expensive compared to other shops. They often include additional accessories such as locks, pumps, spare tubes, and helmets free of charge with bike rentals.

Recent customer reviews and testimonials for Cycle Lane

Cycle Lane
Gavin Miller
5-Star
a day ago
Bought a new bike for my 6 year old daughter this weekend and collected on Monday. Guys in the shop were very knowledgeable and took their time when sizing her on the bike, etc. Collection was seamless and she is over the moon! Thanks again!
Cycle Lane
Ryan Macready
5-Star
2 weeks ago
I went into Cycle Lane today with an issue with my SRAM shifter. We discussed the issue and he switched the battery out and synced my shifters. I went to pay and he would only charge me for the battery. Brilliant service and I'll definitely be back. Would thoroughly recommend *****
Cycle Lane
Dale Hall
5-Star
2 years ago
I hired a gravel bike from Cyclelane for a week while I was visiting Glasgow in November 2021. It was a fantastic experience and made my trip so much more fun. Even though it was a busy period, the shop managed to set me up with a great bike that fit me well, and at a very reasonable rate (slightly less expensive than what I had seen for other shops in Scotland). They also included a lock, pump, spare tube, and helmet free of charge with the rental. The bike was perfectly maintained, and about 150 miles of riding went by without a single problem. The staff were easy to communicate with (even from across the Atlantic) and very happy to help - they clearly love to help cyclists get out and ride. They also gave me some good recommendations for bike rides in the broader area, including going to the Whitelee Wind Farm, which was an incredible experience. Though I didn't have the need to buy anything from the shop, it looked like they were well stocked with about anything you could need. I highly recommend Cyclelane for cycle purchase, hire, or repair, and I will definitely come back if I ever happen to be in Glasgow again.
Read all reviews

About Cycle Lane

Bicycle Shops
Bicycles, clothing and accessories for every cyclist, casual to keen, with hire service and repairs.
Expand