Based on the set of reviews used to generate this report, it appears that 100% of Dales Cycles's customers had a positive experience.
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What Customers Are Saying About Dales Cycles?
Trustguide extracts key phrases from reviews about Dales Cycles and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Customer Reviews
As of Jul 10, 2025, 275 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Dales Cycles's publicly available reviews View source
Marni Joy Brennan rated Dales Cycles5 stars
2 months ago
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Recently bought a new gravel bike on the cycle to work scheme from Dales and they've been fantastic throughout the process! I spoke to Ian to help choose a bike and he was so knowledgeable, helpful and patient. Everything was great and set up perfectly when I picked up the bike and has been since. Have also booked in for a free first service. Thank you :-)
Brian Muir rated Dales Cycles5 stars
3 weeks ago
Huge amount of stock, so many bikes to choose from and every accessory you are ever likely to need. Very helpful staff and there’s a small car park for customers as on street parking is metered or double yellows.
Ian Waugh rated Dales Cycles5 stars
3 weeks ago
Great knowledge from the chap who served us. After discussing the spec of the bike he was happy for me to test ride up and down the street to check the bike fitted even though it was raining. When I picked up the bike I got everything adjusted for me like saddle height and new bottle cages. All very good.
Reviews Summary
Evaluating the various reviews for Dales Cycles Ltd, it is evident that the company has garnered a positive reputation for its customer service, expert knowledge, and the variety of products available. Customers frequently praise the staff for their helpfulness, patience, and personalized attention, including bike fittings and adjustments. The Cycle to Work scheme has been effectively utilized by customers with support from the Dales team. Notably, the commitment to after-sales service, such as offering a free first service, adds to their credibility. Furthermore, the company's ability to cater to a range of budgets and the absence of a 'hard sell' approach appears to sit well with customers. The experiences shared indicate that Dales successfully creates a community feel within a large shop atmosphere, which has led to repeat purchases and strong recommendations.
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Frequently Asked Questions About Dales Cycles
Does Dales Cycles offer a bike fitting service?
Yes, Dales Cycles offers a professional bike fitting service, with experienced staff to ensure your new bike is adjusted to your specific requirements.
Can I purchase a bike on the Cycle to Work scheme at Dales Cycles?
Yes, Dales Cycles participates in the Cycle to Work scheme, allowing you to purchase a bike in a tax-efficient way as part of an employee benefit.
What kind of post-purchase support does Dales Cycles provide?
Dales Cycles provides a comprehensive after-sales service, including a free first service to ensure your bike remains in top condition.
Mainstay showroom for road and mountain bikes, plus components, specialist clothing and accessories.
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How is this report generated
Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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