The overall reputation of Biketrax is one of high esteem, with customer testimonials highlighting the company's knowledgeable and friendly staff, high-quality rentals, and prompt, reliable service. Customers consistently praise the guided tours, particularly through the Pentland Hills, recommending the experience to out-of-town visitors. The inclusivity of the business is celebrated, with customers from varied backgrounds like families and cycling enthusiasts feeling equally valued. However, there has been an expressed dissatisfaction with online and administrative aspects of bike hiring, which some users have found cumbersome. A notable service issue involved improper bike maintenance, resulting in a safety concern for the customer, signaling a potential area for improvement in quality checks and follow-up services.
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