Bicycle Shops
Balfe'S Bikes Dulwich
Balfe'S Bikes Dulwich

Balfe'S Bikes Dulwich Reviews Summary

Bicycle Shops | London

What do customers say about Balfe'S Bikes Dulwich?

As of Jan 09, 2024, 619 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 9, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Overall Rating
Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Balfe'S Bikes Dulwich's customer reviews analysis

The overall reputation of Balfe’s Bikes Dulwich appears to be overwhelmingly positive, with customers consistently praising their quality of customer service, expertise, and efficiency. Multiple reviews highlight the staff’s friendliness and helpfulness, indicating a culture of excellent client engagement. The staff, including Joseph, Michael, Kaique, and a Scottish gentleman, have been specifically commended for going beyond expectations to solve issues, such as incorrect wheels or substandard repairs done elsewhere. Customers have noted that the store’s problem-solving approach is solution-oriented, aiming to get cyclists back on the road promptly. This efficient service extends to the rapid turnarounds for ordering and collecting bikes and accessories as well. The recurrence of terms like 'knowledgeable,' 'kind,' and 'helpful' underscores a consistent customer service experience that engenders loyalty and repeated patronage. Additionally, the shop seems to be considered as having competitive pricing and demonstrates an ability to handle a range of cycling needs from purchases to repairs.

Positive Feedback

Positive aspects of Balfe's Bikes Dulwich are highlighted through the praise of their customer service and efficient operational processes. Staff members are repeatedly mentioned for their friendly, knowledgeable, and kind nature, suggesting a strong customer service culture. The quick turnover from ordering to collecting items and the capability to handle various issues on the spot also emphasize an efficient service delivery. Some reviews point out that the shop provides good value, with competitive pricing on purchases such as bikes and accessories. The team’s technical expertise is lauded, with several reviewers expressing relief at having their bike issues resolved promptly and to a high standard. Customers identify the shop as a reliable one-stop solution for their cycling needs, covering everything from advice to major bike repairs, which suggests a comprehensive range of services is one of Balfe’s key strengths.

Concerns and Threads

The provided reviews for Balfe's Bikes Dulwich indicate no explicit negative customer experiences. Each review paints a positive image of the company and its staff, leaving little room for a balanced representation of any less-than-satisfactory services or interactions. This uniform positivity could potentially omit occasional customer service or technical issues that naturally occur in retail operations. Future prospective customers may need to seek additional sources to get an encompassing view that considers any infrequent but possible negative experiences. It is also important to consider that customers with negative experiences may not have shared their feedback publicly, or such feedback may not be included in the presented dataset.

Frequently asked questions about Balfe'S Bikes Dulwich

How quickly can I expect my ordered bike to be ready for collection at Balfe's Bikes Dulwich?

According to customer reviews, Balfe's Bikes Dulwich has a reputation for quick and speedy service, with orders placed on a Sunday often ready for collection as soon as Tuesday morning.

Can Balfe's Bikes Dulwich handle bike repairs that were not completed well at other shops?

Yes, Balfe's Bikes Dulwich has received positive feedback for their ability to correctly address and fix bike problems that were previously not resolved satisfactorily by other local bike shops.

Is the staff at Balfe's Bikes Dulwich knowledgeable and able to provide helpful advice?

Customer reviews consistently praise the staff at Balfe's Bikes Dulwich for being friendly, knowledgeable, and helpful, with a strong emphasis on their willingness to assist and provide professional advice.

Recent customer reviews and testimonials for Balfe'S Bikes Dulwich

Balfe'S Bikes Dulwich
John Proctor
a week ago
Great customer service and friendly advice. Joseph and Michael were very helpful getting my new bikes sorted and rectify a problem with the incorrect wheels. Very quick and speedy service.
Balfe'S Bikes Dulwich
James Nicol
3 months ago
Great service. Ordered on Sunday, arrived in store on the Monday and collected on Tuesday morning. Kaique was particularly friendly and helpful. I will definitely use them again next time I am looking to purchase a bike or accessories.
Balfe'S Bikes Dulwich
Teona S
2 weeks ago
I have recently visited this branch of Balfe's (as well as two others) after visiting other local bike shops for repairs which unfortunately had not been completed to a good standard. Balfe's saved the day! The team were kind and very helpful. I really felt they wanted to get me back on the road as soon as possible! My bike is back in action now and working well. In particular thank you to Kaikao (sorry I've definitely misspelt your name!), Michael and the scottish gentleman working on Sunday 16th December, you were all fantastic!
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About Balfe'S Bikes Dulwich

Bicycle Shops

Welcome to our first store, Balfe's Bikes Dulwich. In 2021 we doubled the size of this store, we are now proud to be able to offer our customers a choice of bikes from top brands such as Trek, Specialized, Giant, Brompton and more with access to hundreds more via our website for next working day Click & Collect.We also have a wide range of parts and accessories which we can fit for you at the point of purchase.We have an open plan workshop where we welcome jobs of all sizes, from walk in repairs such as punctures to larger overhauls and complete services.Above all we value being able to offer qualified advice and great service to our customers. We look forward to welcoming you into our store soon!