Brick Lane Bikes Reviews
Rated 4 based on 469 Reviews
Bicycle Shops in London
118 Bethnal Grn Rd, London E2 6DG
Published on
January 10, 2024
Last updated
July 10, 2025
The overall company reputation of Brick Lane Bikes appears to be very positive, according to recent customer reviews. Multiple themes emerge from the feedback, focusing on superb customer service, skillfulness, and friendliness of the staff. The staff's deep understanding and willingness to go above and beyond for customers, offering quick fixes, advisories, and tutorials, are consistently praised. The range and quality of bicycles, specifically single speed and fixed gear, appealed to several customers, as did the turnaround time for services which is highlighted as being exceptionally quick compared to competitors. The company's accommodation of urgent needs, even just before closing time, and the positive in-shop experience, including a laid-back atmosphere and non-pushy sales approach, contribute significantly to the customers' satisfaction. Lastly, the convenience of services, like the Cycle to Work scheme, and the response to unexpected issues, reinforces the shop's commitment to customer care.
Yes, customers report that Brick Lane Bikes offers excellent troubleshooting and quick fixes for technical problems, such as electric issues with scooters or unexpected damage to bikes.
Many reviews commend the shop for their fast turnaround, with services completed in under two hours, suggesting that Brick Lane Bikes prioritizes efficient service. However, wait times may vary depending on current demand and workload.
Customer feedback consistently praises the staff for being very knowledgeable, approachable, and willing to go out of their way to assist with both sales and aftercare.
Shop and workshop with bikes and cycling products, including vintage and custom-built models.
