Condor Cycles has established a strong reputation for quality service and products, as evidenced by the consistently positive reflections in recent customer reviews. Customers praise the knowledgeable and passionate staff who are described as offering consultative sales rather than pushing for transactions. The shop is reported to prioritize customer needs over sales, suggesting appropriate products and even advising against unnecessary purchases. While there are mentions of long wait times for service appointments, this is often portrayed as a testament to the shop's popularity and quality. The disciplined approach to customer care suggests Condor Cycles is highly regarded in the cycling community.
The feedback provided by customers underscores several positive aspects of Condor Cycles. First and foremost, the staff receives high commendations for their expertise and consultative approach. This customer-focused attitude extends to their service offerings, where the shop's personnel are seen as not merely selling products but providing solutions tailored to individual needs. Customers appreciate the genuine passion and unpretentiousness of the staff, which enhances the overall shopping experience. Expert evaluations such as bike fittings are highlighted as meticulous and beneficial. The quality of the bicycles and accessories is consistently described as top-notch, further solidifying the company's positive customer feedback.
Despite the overwhelmingly positive feedback, some customers have experienced notable downsides. One recurring point of contention is the extended waiting periods for service. Such delays, potentially spanning several months, can be an inconvenience for customers eager to receive their purchased items or services. Additionally, incidents involving faulty products have been reported, although the subsequent handling of these situations by the staff was praised. It appears that the major negative aspects relate to time management and high demand rather than the quality or care during the service.
Customers have experienced wait times that may span several months for service appointments, indicating high demand for Condor Cycles' services. If time is a factor, it's recommended to schedule an appointment well in advance or inquire about current wait times.
The staff at Condor Cycles is known for their consultative approach, offering personalized advice and solutions to fit individual customer needs. They are praised for their knowledge and for advising customers honestly, even if it means recommending against a more expensive purchase.
Yes, Condor Cycles allows returns of faulty products. Customers have reported positive experiences with returns, describing the staff as helpful and efficient in resolving such issues without additional cost.
Long-established bike specialist with its own range plus cycles/frame from trusted manufacturers.
