The Dr. Martens Store Reviews
Rated 4.3 based on 651 Reviews
Shoe Shops in London
386 Oxford St, London W1C 1JT
Published on
January 30, 2024
Last updated
July 10, 2025
The collective customer feedback for Dr. Martens presents a largely positive reflection on the company's reputation and customer service experience. Many customers praise the store for its friendly and helpful staff, with specific employees frequently mentioned for their excellent service and assistance in selection and fitting. The feedback recurrently compliments the level of service, the availability of a wide range of styles, and the unique in-store ambiance, aligning well with the iconic British brand. However, there is a notable area for improvement highlighted by a customer's negative experience with customer service, specifically regarding the handling of an incident involving theft and follow-up communication. The absence of half sizes is another point of constructive feedback, suggesting room for enhancement in product offerings. Overall, the majority of impressions are favorable, denoting a strong store ambience and capable staff who embody the cool and welcoming ethos of the brand.
Currently, Dr. Martens typically does not offer half sizes in their product range. This has been noted as a point of feedback from customers. It's advisable to try on different styles and consult with in-store staff for the best fit, or consider insoles for adjustments if you're in-between sizes.
Yes, Dr. Martens stores are noted for offering a wide selection of styles, including both unique designs and the classic range. They also stock vintage pieces that are still made in the UK, providing a broad variety for customers to choose from.
Customer service at Dr. Martens is generally highly regarded, with staff being described as friendly, helpful, and knowledgeable about the products. Sales assistants are commended for their service and enthusiasm, ensuring customers have an enjoyable shopping experience. However, there have been rare instances of dissatisfaction, primarily around handling of in-store incidents and follow-up communication.
Iconic footwear brand & retailer supplying chunky shoes & work boots, in many colors & patterns.
