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Clarks Glasgow
Clarks Glasgow

Clarks Glasgow Reviews Summary

Shoe Shops | Glasgow

What do customers say about Clarks Glasgow?

As of Apr 12, 2024, 313 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 12, 2024
Last updated
April 12, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
313
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Clarks Glasgow's customer reviews analysis

Analyzing recent reviews, Clarks' overall reputation exhibits a dichotomy characterized by both high praise and significant criticism. The company is often commended for providing outstanding customer service, as evidenced by staff members who go 'above and beyond' in assisting with sizing and product selection, as well as being patient and attentive, especially in child-related situations. Personalized service, attention to detail, and quality of footwear appear to be strong suits, particularly for staff members like Mark, Becca, and Linda, who received individual accolades. However, there are stark contrasts in consumer experiences, with some reporting unhelpful and indifferent staff, tension between management and employees, and a decline in product quality over time. This tension seems to affect the shopping ambiance, with descriptions ranging from 'wonderful' to 'tense and desperate'. The lack of consistency in customer experiences indicates operational inconsistencies across different store locations.

Positive Feedback

Positive feedback for Clarks centers on excellent customer service and product satisfaction. Customers report that the company offers helpful, caring, and patient assistance from staff like Mark, Becca, Gary, and Linda, who are praised for their diligence in finding appropriate products. The proactive approach in measuring for accurate sizing, especially for children, as well as the quality and comfort of the footwear, are often highlighted as key benefits. Patrons appreciate the quick service during busy periods, such as back-to-school rushes, and note the store's adaptability to special needs customers. Furthermore, the environment of the stores is typically described as clean, bright, and welcoming, with a classic high street shop feel that appeals to family-oriented buyers.

Concerns and Threads

Despite the positive aspects, Clarks encounters notable negative feedback that points to a less-than-ideal customer experience in certain instances. Complaints center around unfriendly and unenthusiastic staff, with a lack of engagement and reluctance to assist shoppers. Some reviews depict a downward trend in shoe quality and a tense shopping environment caused by what is perceived as overbearing staff presence. Additionally, the floor layout, with the kids' department situated upstairs, has been mentioned as a downside. The recurring theme of inconsistent experiences across different stores suggests that while some customers leave highly satisfied, others experience frustration and disappointment, leading to a hesitancy to return for future purchases.

Frequently asked questions about Clarks Glasgow

What can I expect in terms of customer service when visiting a Clarks store?

Customer service experiences at Clarks vary; many customers report highly attentive and personalised service with staff members going out of their way to assist with sizing and selection. However, some reviews have noted less satisfactory experiences with staff appearing uninterested in assisting customers.

How does Clarks cater to children's footwear needs?

Clarks is often commended for its thorough approach to children's footwear, including accurate measurement of feet dimensions and attention to comfort. Store associates typically display patience and attentiveness when fitting children and catering to special needs, although store layouts may sometimes pose challenges, such as departments located on upper floors.

Are Clarks shoes considered good value for the price?

The consensus among customers is that Clarks shoes are of high quality and offer comfort, which many feel justifies a higher price point. Although some customers have raised concerns about product quality, the majority view is that Clarks footwear represents a good investment, particularly for durable and comfortable options.

Recent customer reviews and testimonials for Clarks Glasgow

Clarks Glasgow
MARY O'BRIEN
5-Star
a month ago
Outstanding service from Mark today in helping me to work out my size, he went above and beyond to find the right products!. I highly recommend this store not only for their helpfulness but especially as they sell footwear that lasts!.
Clarks Glasgow
Yo Lo
5-Star
8 months ago
Nice shoe shop with very friendly service. Nice selection of shoes.
Clarks Glasgow
Rebecca Averill
5-Star
8 months ago
Terrible experience in this store. The staff are clearly unbothered and reluctant to help. This stems from management, as having customer service experience myself I know what to expect going into a store. I have been a loyal customer for years to Clarks and will not be returning. The shoes have went downhill in quality and the management in this shop seem to make a tense environment for both staff and customers. You can find much better service from highstreet competitors close to this store. Avoid if you are looking for a pleasurable shopping experience. 😡
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