Read Clarks Edinburgh 519 Reviews Summary 2025

Chris Yorkston rated Clarks Edinburgh 5 stars

3 months ago

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Got a pair o shoes yesterday in the sale. %0% off so was very happy. I buy Clarks often as they are good value for money and look cool. Been wearing them for about 45 years now :-) (Not the same pair!) I was served by a very friendly young man in the basement, men's department. A real delight to deal with, very easy going and helpful despite being very busy and in demand. There always seems to be good staff. I was passing today and popped in to see if there were any more bargains, nothing in my size but the young man remembered me and was very friendly and polite. I enjoy the service and Clarks and like the shoes.

Giulia Atzori rated Clarks Edinburgh 5 stars

3 months ago

Went a few days ago to get a pair of shoes that my husband seen online. I thought of getting them for his upcoming birthday.Rather than buy them online I entered the shop on my way to work. The Shop just opened therefore empty. And out of the 2 sales assistant that were there no acknowledgement or neither a greeting was given. Fine I get that busy time of the year but still. I make my way downstairs into the Man and children section. Another sale assistant there , again no a greeting no acknowledgement. I started wondering around the display to see if I could find the shoes I was looking for. A good five minutes passed by, and the situation started to get awkward. A very loud silence and still not a word from sales assistant. I could not find the shoes, I just figured that they didn't have them. I felt very uncomfortable to ask as the lady looked and seemed very annoyed by my presence although it was very very clear I was looking for something specific.I looked into the children section to see anything interesting for my son as well. But then decided to leave as I didn't want to spend my money there. Went to the shoe shop next door. And there were very helpful and that store was much much busier. I was truly disappointed as I have always been shopping at Clark's and the costumer service as always been spot on.

Aimee Kerr rated Clarks Edinburgh 5 stars

3 months ago

Visited to get my children's feet measured and new shoes. Only one member of staff in the children's/men's section but lots of customers so asked politely for assistance upstairs and last reluctantly came down. Staff didn't engage much with my children to help get good measurements or appear interested in selling shoes, taking long time to collect items and offering no alternatives. Very disappointed as have had good service from this shop in the past.