FitVille Reviews

Overall, sentiment toward Fitville shoes and service is mixed, according to customer reviews. Some customers express strong appreciation for Fitville’s selection of extra wide and comfortable shoes, especially for those who struggle to find a proper fit elsewhere. Positive feedback highlights comfort, construction quality, and customer service in select instances. However, concerns are raised around delivery delays, poor order follow-up, unresponsiveness to returns, and stock communication. Reports mention shipments from China leading to long delivery times, and issues such as unchangeable golf shoe cleats and fit problems for some users.

Common themes within the reviews include satisfaction with shoe fit and comfort for those needing extra width, but dissatisfaction with slow or unclear communication regarding stock and order status. Customers point out late or absent updates when items are out of stock, with some only receiving information after proactively reaching out. Refund processing and responsiveness to return requests are repeatedly mentioned as areas needing improvement.

Fitville maintains a reputation for offering specialty footwear for wide feet, which is valued by segments of its customer base. Yet in regions like England and for online customers, their reputation is undermined by inconsistent service reliability and lack of proactive communication. Overall, Fitville’s perception is defined by product appeal for niche needs alongside significant service challenges.

Fitville is a footwear company specializing in the design and sale of shoes with diverse fit options, including models for extra wide feet. The company operates primarily through direct-to-consumer online sales, delivering products to customers in various regions, with select items shipped internationally from production sites such as China.

Fitville handles all order processing, payment, and customer service digitally via its website and partner marketplaces like Amazon. The business manages fulfillment, customer communication regarding order status and stock, and provides return or exchange processes through online channels. Products cover footwear for walking, work, and golf.