Read Honeypot Furniture 264 Reviews Summary 2025

Dany Briggs rated Honeypot Furniture 1 stars

Edited 3 months ago

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⸻ EDITED REPLY TO HONEYPOT FURNITURE’S COMMENTS TO MY ORIGINAL REVIEW ——— Thank you for your response, but unfortunately it only reiterates the same procedural explanation I’ve already been given — and it misses the central issue. My complaint was never simply about whether a manufacturing fault could be “confirmed” by a third-party inspector. It was about a noticeable and premature loss of structure and support in one section of a suite, which became evident within the first year of normal use. I flagged this before the end of the warranty, and yet the process felt more about technicalities than actual resolution. The Castelan inspection provided no meaningful explanation for the sagging. It was a visual assessment lasting just minutes, and the technician explicitly stated they could not comment or explain the findings directly to me — which made the process feel neither transparent nor reassuring. While I understand businesses have policies, good customer care also involves judgement, fairness, and being willing to stand by a product’s quality beyond boilerplate procedures. Sadly, that wasn’t my experience here. I’ve accepted the outcome, but I stand by my review as a fair reflection of how this matter was handled and how it made me feel as a customer. I attached the photos for a comparison of the suite I purchased, I am not the first or only customer to raise this issue with the Harper 3 seater. See for yourself since you keep ignoring the concerns I raised. ———————————————— I purchased the Harper 3-seater sofa in April 2024 along with the full matching suite (4-seater, armchair, and pouffe). Despite being used far less than the other pieces, the 3-seater developed a pronounced sag in the middle within a year, making it uncomfortable and visibly misshapen. I contacted Honeypot Furniture before the 12-month mark, provided detailed photo and video evidence, and cooperated fully with their third-party inspection process. Despite this, they refused to offer any form of resolution, claiming it was not a manufacturing fault. What’s more concerning is that I later discovered another customer had reported the exact same issue with the same Harper sofa — they too provided evidence and were told it wasn’t purchased from the seller, which is now troubling given my identical experience. I’m now pursuing a chargeback through my bank. For a £499 sofa, I expected far better durability and aftercare. Extremely disappointed and wouldn’t recommend this product or retailer.

V S rated Honeypot Furniture 2 stars

5 months ago

Malvi Sofabed Grey I purchased a Malvi Sofabed Grey from Honeypot Furniture, and unfortunately, I started noticing issues with the springs and structure just before the 12-month warranty expired. Shortly after, the problem worsened, and a part even broke. I contacted customer service, hoping for some goodwill support, but they strictly stuck to their warranty policy and refused to help in any way. While I understand warranties have limits, I expected better durability and customer care for a sofa at this price. If you're considering buying from Honeypot Furniture, be aware that their warranty is strict—once 12 months pass, they won’t assist you, even if the issue began earlier. Disappointed with the product’s durability and the lack of flexibility in customer service.

A rated Honeypot Furniture 5 stars

5 months ago

I can’t say enough good things about Honeypot Furniture! From the very first time I purchased with them, their customer service has been nothing short of outstanding. The entire staff, including the managers, have been incredibly responsive and friendly, always going above and beyond to make sure I was happy with my purchase. I’ve now owned three couches from Honeypot, and each one has exceeded my expectations. The quality of their furniture is simply unmatched, offering both durability and comfort at a price point that’s hard to believe. Their affordability is exceptional, and the wide range of stylish designs fits perfectly with what I was looking for. Whether you’re looking for modern, classic, or something in between, they have it all. I wholeheartedly recommend Honeypot Furniture to anyone looking for high-quality, stylish, and affordable furniture. They truly deliver in every way, and I couldn’t be happier with my experience!