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Top Furniture Reviews

Rated 4.6 based on 77 Reviews

Unit 20 Orchards Shopping Centre, High Street, Dartford DA1 1DN

Furniture Shops Dartford

Published on
August 16, 2025
Last updated
August 16, 2025

Reviews Summary

The overall sentiment in recent reviews for Top Furniture leans clearly positive, with customers frequently citing professional delivery, high-quality products, and efficient service. Many reviewers mention responsive communication, both in person and online. Staff members such as delivery personnel and showroom staff are frequently singled out for their helpfulness. However, there is one notable complaint regarding poor-quality MDF furniture and refusal to honor quality guarantees.

Frequent themes include the high standard of solid oak furniture, smooth and prompt delivery, and careful packaging. Customers appreciate receiving products that match descriptions and fit seamlessly with their homes. Several mention the ease of assembly and extra-mile service from individual team members. Positive comments consistently highlight the reliability of delivery, including specific thanks to named staff, and satisfaction with both product quality and customer support when issues arise.

Based on reviewer feedback, Top Furniture maintains a strong reputation as a reliable and customer-focused home furniture shop. Repeat business and detailed praise for quality and delivery bolster trust, while staff professionalism is a key differentiator. Minor quality concerns are outweighed by a substantial number of positive local experiences.
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What Customers Are Saying About Top Furniture?

Lovely company to deal with

beautiful quality and arrived with no issues

Excellent customer service throughout

quality of craftmanship is suberb

delivery was perfect

very helpful and informative

everything went very smoothly

really happy with the quality of the product

delighted with the quality and standard

fantastic quality

Trustguide extracts key phrases from reviews about Top Furniture and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Top Furniture's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Top Furniture Ratings

5

As of Based on 77 revies as of Aug 16, 2025

Top Furniture Score

90%

As of Based on 77 revies as of Aug 16, 2025

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Customer Reviews

As of Aug 16, 2025, 77 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Top Furniture's publicly available reviews View source

Mohammed Fayad rated Top Furniture 1 stars
a month ago
Very poor quality white washed MDF furniture that is not durable. I bought two bedside tables and a large dresser, one bedside table developed cracks after either cleaning or a light water spill. The furniture tops are exposed MDF lightly painted white at the back. TOP refused to honour their quality statements. Very poor quality that just looks good but will not last. Don't waste your money here.
Jenny Grainger rated Top Furniture 5 stars
10 months ago
Lovely company to deal with. Quick responses to questions. Delivery details shared directly. Table is beautiful quality and arrived with no issues
Jackie Hodges rated Top Furniture 5 stars
10 months ago
Excellent customer service throughout, delivery on time and placed into the room required. We attached the legs, but very easy and everything we needed was supplied. The quality of the table is high end, solid and very well crafted. One very happy customer.

Frequently Asked Questions About Top Furniture

Is Top Furniture’s delivery process reliable?

Customers report that deliveries arrive on time and as scheduled. Delivery staff are frequently described as polite and helpful, and products are often placed in the room of choice. Careful packaging is also noted, helping to prevent damage during transit.

How is the quality of Top Furniture’s products?

The majority of reviewers praise the solid wood quality and craftsmanship of their furniture. However, there is one report of MDF items being less durable and concerns about the response to a quality complaint. Most customers are highly satisfied with product durability.

Do customers need to assemble the furniture themselves?

Some products may require minor assembly, such as attaching legs or assembling wardrobes. Necessary parts are included, and reviewers commonly describe the process as straightforward. Larger items may require two people for lifting or placement.

About Top Furniture

Furniture Shops
Top Furniture is a retailer specializing in home furniture, with a focus on solid wood items such as tables, chairs, wardrobes, and dressers. The company operates through both an online storefront and physical showrooms, providing a range of products for residential spaces.

Top Furniture manages an end-to-end process for its offerings. Products are ordered online or in showrooms and delivered directly to customers’ homes. The company’s operations include staff-assisted delivery, customer support for inquiries, and packaging designed to protect products in transit. Assembly requirements are clearly communicated.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.