Beko PLC Reviews

Bekos engineers aren't responsible for moving or fixing the machine? Out of all the relenting issues I've had since my illness began in 2016 I did not anticipate having troubles communicating over a washing machine. On 11/11/24 I rang Argos about a fault in my washing machine I'd purchased but because it's a Beko model I was told to ring Beko directly. I was still in time for my warranty. The lady at Beko starts explaining I need to attempt to fix the machine myself and that Bekos engineers aren't responsible for moving or fixing the machine. Of course I asked her to elaborate. She just kept repeating the same thing. I tried several times on the call to explain I'm housebound and there's no one here to help but why does that matter as I'm still in warranty? The lady eventually said why don't you call a private plumber? Again but why? What about my warranty? Before the call ended I said so let me get this straight you won't honour your own warranty because I'm disabled and I can't physically move properly and fix my own machine? What's the point of your warranty? What does it cover? None of my questions were answered the entire call. Nothing was resolved. I make no joke about having relenting issues since my illness began and for that reason it took me awhile to make contact again. I created a social media account just for the purpose of tagging Beko publicly. Beko replied requested for me to private message back. I did reluctantly worrying I'd get a similar response. But I did not get any response and again none of my questions were answered. Realising Beko themselves weren't going to help I rang Argos again. They have resolved any issues in the past. I've definitely never had to beg. Argos kindly agreed to refund the entire machine so I could choose a different model by a different company which as of 10/2/25 has arrived been installed no problem. I'm sick and tired of having to excuse my disabilities at times where it shouldn't even have come up. Without trying to be rude my washing machine should be the last thing on my mind as I struggle to get through my day physically. My warranty was valid until today 8/4/25. It should have been a quick call book for an engineer to come out and wait. Unlikely to bother with any Beko product moving forward. Do better P.s Those generic responses from your company to these reviews about why don't I email so your company can fix the problem. Tried and tried again to no avail

Worst company ever there engineer damages my floor which is new the deny liability when there Engineer drags across wooden flooring with out any protection