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Lusso Stone Bathrooms Reviews

Rated 4.9 based on 1465 Reviews

Furniture Shops in Stockton-on-Tees

LUSSO HOUSE, Princeton Dr, Thornaby, Stockton-on-Tees TS17 6AJ

Published on
August 11, 2025
Last updated
August 11, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Lusso Stone Bathrooms's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Lusso Stone Bathrooms?

Go To for fabulous quality

customer service has been brilliant

couldn’t be happier with them

really cared to get the issue fixed

received quickly and really beautiful

knowledgeable, helpful and courteous

so helpful, friendly and professional

secured packaged and arrived promptly

in depth knowledge of their products

solved an issue we had with expertise

Trustguide extracts key phrases from reviews about Lusso Stone Bathrooms and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 11, 2025, 1465 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Lusso Stone Bathrooms's publicly available reviews View source

Elisabeth G rated Lusso Stone Bathrooms 5 stars
2 weeks ago
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Lusso is my Go To for fabulous quality bathroom furniture and service. The company ethos aligns with mine and on every occasion they have proven themselves to be nonpareil. Gemma in particular dealt superbly with my query recently for which I am extremely grateful. Thank you, one and all.
Jordan Torrilla rated Lusso Stone Bathrooms 5 stars
2 weeks ago
Really impressed with the bathroom furniture and fittings – they look just as good as you’d hope. The customer service has been brilliant too. A few years after buying a vanity unit, one of the drawer hinges needed replacing and Abigail sorted out a replacement straight away. Super helpful and I’ll definitely buy from Lusso again.
Lauren Parkinson rated Lusso Stone Bathrooms 5 stars
2 weeks ago
We ordered the Aston Aged Bronze door handles and couldn’t be happier with them. Super heavy and such good quality. Will definitely be purchasing from Lusso again.

Reviews Summary

The overall sentiment toward Lusso, a bathroom furniture and fittings supplier, is distinctly positive, with reviewers repeatedly commending both the product quality and customer service. Customers mention the professionalism and helpfulness of team members such as Gemma, Abigail, and Jordan, illustrating a consistent pattern of attentive support. While nearly all feedback is favorable, a few reviews note minor issues, like a colour variation, which were resolved efficiently by the company.

Frequent review themes include high-quality products, knowledgeable and courteous staff, and prompt resolution of problems. Many note the seamlessness from product selection to delivery, as well as the company’s flexibility in dealing with custom needs or issues. Customers across different regions reference staff expertise and proactive communication, contributing to Lusso’s reputation for reliability in the bathroom supply industry.

Overall, Lusso is regarded as a reliable and customer-focused provider of bathroom furniture and hardware in the UK. Reviewer feedback highlights professionalism, attention to detail, and consistent follow-through as hallmarks of the company’s reputation, making Lusso a favored choice for both individual homeowners and commercial projects.
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Frequently Asked Questions About Lusso Stone Bathrooms

Are Lusso’s staff helpful with customer queries and issues?

Yes, staff are frequently noted as helpful, friendly, and professional. Specific team members assist with both sales and post-sales support, handling questions, replacements, and product adjustments with prompt and patient communication.

How does Lusso handle product returns or replacements?

Lusso arranges for returns and provides alternatives, especially if the product differs from the sample or arrives with an issue. Team members send photos of alternatives and can coordinate expedited delivery when necessary.

How are delivery and logistics managed for orders?

Delivery is managed with clear communication, secure packaging, and prompt shipment. Staff coordinate directly with customers on order timing and preferences, assisting with arrangements to meet customer requirements during home renovations or larger projects.

About Lusso Stone Bathrooms

Furniture Shops
Lusso supplies bathroom furniture, fittings, and accessories, serving both residential and commercial markets. The company offers a range of products such as vanities, door handles, basins, and other bathroom hardware, primarily through direct customer interaction and online ordering.

Lusso operates by providing detailed product information and samples, supporting customers throughout the selection, ordering, and after-sales phases. Orders are managed by an expert team, with special attention to logistics, packaging, delivery, and timely resolution of issues, ensuring smooth product installation and customer support.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.