A+
Professional customer service and approachable team. Overall great experience: eye test, a wide range of frames (including designer), fast delivery, and helpful staff during collection. Blue Light Card (NHS) discount was also applied without any issues. This was my first time with Vision Express & I am really glad that I have decided to change my eye healthcare provider to this high street optician.
I have been very impressed by my experience at Goldwyns in Harehills. The staff helped me understand everything. Reception staff are very good at their job. Ali exceptionally professional and showed some brilliant frames. There was no pressure whatsoever from him unlike the multiple chains I have been to before. Full broken down costs were provided to me. I haven't purchased no specs unfortunately as i am being referred however excellent service. I could not recommend Goldwyns high enough. Thank you
Went today for an eye test appointment. They did my appointment on time. Everything was smooth sailing. The lady who did my eye test was so nice and explained everything to me. The lady who helped me get my glasses was nice as well. Her name is Trudy. She explained all of the options. She cleaned my friend’s glasses as well which was so nice. Overall a wonderful experience. Will surely be coming back here for all of my future appointments. Definitely recommend.
Ordered prescription glasses online. Seamless and easy process and delivered to London address on time. Excellent service throughout. Would definitely recommend.
It was my first time visiting for an appointment and I was treated professionally put at ease straight away. The staff there could not have been any more helpful if they tried. They were all very friendly and helpful.
Positive customer feedback for Specsavers in Manchester - Arndale emphasizes the friendly and professional nature of the staff. A longstanding customer base reflects a trusted relationship with the brand, further strengthened by experiences with individual staff members who go above and beyond in service quality. The wide product range and affordability, highlighted by promotional offers such as the '2 for 1' deal, contribute to customer satisfaction. Besides, customers note the effective aid provided by the opticians in addressing eye health concerns, which showcases the company's competence in the medical aspect of their services.
I have been a customer of Specsavers for the last 10 years and I'd recommend them. The staff are friendly and helpful. I usually go for an eye test every year and have my glasses changed. Prices are reasonable and most staff are quite professional.
Jones And Co. Styling Opticians is consistently praised for providing a customer-centric experience that includes thorough eye exams, personalized style consultations, and a wide selection of unique, quality frames. The staff's attentiveness and willingness to offer advice without pressure is a highlight for many customers. Their friendly demeanor and expertise contribute significantly to customer trust and loyalty, with several reviewers indicating long-term patronage and intentions to return for future purchases. Customers express satisfaction with the end product, often receiving compliments on their choices, thus reinforcing the effectiveness of the company's personalized styling service.
Fantastic friendly service! Jones & Co were recommended by friends of ours who always have fab glasses in! I cannot fault the service at all! The initial styling consultation was a lovely experience from being greeted to trying and eventually buying. The devil’s in the details too, little things like recommending trying different mirrors i different lighting conditions, advice on fit, complimentary drinks and so on. They would have got a great review anyway but sometimes the acid test is if something goes wrong.. Through no fault of theirs, the sunglasses had a minor blemish on one lens. Before I was due in to collect they had called me up and apologised for the fact it had failed their quality inspection and they had already ordered a replacement lens.. I should point out here that the flaw was so small I had to have it pointed out to me! On the day we also realised the name engraving on my main glasses and box had not been done despite being on the order they had raised with the manufacturer. Same again, they were straight in it. They let me take the glasses home (along with the sunglasses) whilst they re-ordered. I just need to pop back when they are ready. So great service from a really friendly bunch, no pressure to buy or even in how long choosing of frames took. Fabulous - looking forward to selecting my next ones in a year or two!
The Realeyes The Eye Clinic in Erdington has earned commendations for several aspects of its service. Professionalism is a consistent point of praise, as customers experience comprehensive care that surpasses their expectations and offerings from other opticians. Staff members, including but not limited to Martyna, Abbas, and Ali, are acknowledged for their exceptional work ethic and attentive service. The friendly and welcoming nature of the clinic creates a comfortable environment for clients. Detailed explanations during appointments, attentiveness to individual needs, especially for children, and a no-charge service for non-customers in need reflect the clinic's outstanding customer focus. Moreover, the selection of stylish frames from top brands leaves a lasting positive impression. Customers specifically applaud the modern technology used for eye tests and the effective communication demonstrated by the opticians. These elements collectively forge a strong positive public image for Realeyes, engendering loyalty and recommendations.
I recently had my annual eye exam at Realeyes, and was thoroughly impressed! The staff was incredibly friendly and professional, and Dr. was attentive, knowledgeable, and took the time to answer all my questions. The exam itself was efficient, and I felt confident in the care I received. They also have a fantastic selection of frames to choose from, and I was able to find the perfect pair for both style and function. I highly recommend Realeyes to anyone looking for a top-notch eye care experience!
The positive feedback for Specsavers Liverpool is anchored on the proficiency and friendly demeanor of the staff. Customers report professional services, swift problem-solving for eyewear issues, including a commendable response to emergency fixes at no cost. The provision of a calm and inviting store environment has also been well-received. Eye and hearing consultations are deemed comprehensive, with commendable communication from opticians who take the time to explain processes and products in detail. This aspect of tailored customer care and expertise has led to recommendations and return visits, reinforcing Specsavers’ longstanding reputation for some loyal customers.
I'm very pleased with my first ever pair of glasses and the totally professional service. All the staff are lovely and the centre is very smart and looks cared for. I'm actually looking forward to my next visit! Recommended.
Vision Express Opticians - Liverpool excels in providing personal attention and professional assistance according to customer testimonials. Many customers highlighted the helpfulness and friendliness of staff members, which included commendations for specific individuals. The efficiency of service is a prominent theme, with clients appreciating quick fixes for glasses and assistance in making suitable choices. The dedication and friendly manner of the staff like Mia and Gemma left strong, positive impressions on visitors. Additionally, the integration of new equipment for eye exams was mentioned as an enhancement to the customer experience, indicating a commitment to keeping up-to-date with technology.
Big thank you to Elizabeth who did my contact check up and took the time to listen to me and help fill in my D4 medical form correctly. Absolutely amazing service all round including the ladies down stairs who helped pick my new glasses and have amazing customer service! Thank you to everyone who helped me!!
Positive feedback centers on the Specsavers' experienced and dedicated staff, high-quality eye tests, a wide range of product offerings, and the store's perceived value for money. Long-standing customers appreciate the continuity of care, signified by the retention of some original staff over the years. The thoroughness and honesty of the eye tests have been praised, suggesting a level of professionalism and integrity within the services provided. Handpicked commendations for staff members indicate that personalized assistance contributes significantly to customer satisfaction, with mentions of employees going out of their way to help, especially post-adversity such as a stroke, and even providing aid beyond the call of duty. Moreover, the sanitization practices and time efficiency, especially during weekdays, have also been positively noted, presenting the branch as an attentive healthcare provider.
My favourite opticians by a country mile. I have frequented this branch and it's much smaller predecessor that was located on Corporation Street in 2000. Some of the original staff are still here. I like the integrity of the company and the staff are generally fantastic. I used to go to their only real rival that begins with a B. However I didn't like their offerings nor their price hikes in the late 90's. I have had a few issues during this tenure however these have been amicable resolved and this is, indeed, expected during a two decade period. I have enjoyed visiting this branch and l have had no hesitation in handing over my money as l felt it was beneficial to me and my eye health. They have an extensive range of glasses and also contact lenses. Their eye tests are honest and thorough. I would wholeheartedly recommend this HUGE branch that is in what used to be OLYMPUS sports back in the early to mid 90's. On that note, over and out.
Key positive aspects gleaned from the customer feedback about Specsavers Opticians and Audiologists - Leeds include exceptional customer service, with staff members frequently praised for their professionalism, expertise, and friendliness. Customers feel seen and supported in their needs, whether it's finding the right frames or requiring urgent medical referrals. The personalized attention from staff members like Stuart, Micheal, and Danny demonstrates a company culture focused on individual client care. The facility's ability to quickly accommodate emergency needs is also a standout positive, as it speaks to their commitment to eye health and the well-being of their customers. The overall convenience, as seen in remarks about efficient same-day appointments and services being offered even on typically quieter times like Sunday afternoons, underscores a business designed for customer-centric flexibility.
I am very impressed by the outstanding service provided by Stuart. His professionalism and politeness were exemplary. Stuart demonstrated remarkable expertise and patience in helping me select the perfect pair of glasses, ensuring that my specific needs and preferences were met with great attention to detail.
When assessing positive customer feedback, several commendable aspects of Specsavers Opticians and Audiologists - Tottenham Court Road emerge. Customers frequently praise the thoroughness and professionalism of the eye examinations, emphasizing both standard and advanced tests conducted to their satisfaction. Staff members, such as Nicky, Alyssa, and Ovi, are frequently recognized for their helpfulness and patience in assisting customers with frame selections. The aforementioned exemplary service has even led to recommendations to family and friends. The attention to detail by staff, expeditious service, and the provision of free accessories like lens wipes contribute to a perception of an 'above and beyond' ethos that defines an ideal customer experience.
I had a test and examination for new glasses, which was fine and went well. When I went to pick up my glasses, it was a different matter. I arrived, presented my receipt and was told to wait by a young man. I waited as other people came to pick up their glasses after me, picked them up and left. I noticed this was happening about 15 minutes into the wait. When I returned to the counter and spoke, this time to a young woman, she laughed and said that whoever had served me before had just gone on his break. She went to find my order, which they could not locate and waited another 15 minutes. When the glasses were found, we had to make sure they fit, etc. I was going to ask to speak to the manager there and then but was told they were "unavailable". At that point, I had to leave for another appointment. While I appreciate things I can and do wrong in every walk of life, I didn't enjoy the unprofessional way I was treated and the cavalier attitude when it was apparent I had received shoddy service. I have written a complaint to Specsavers Head office. Still, as a result, I will not be returning. I advised a friend looking for contact lenses not to go there because of what happened. I suggest you don't go either.
Key positive aspects evident in the feedback for Iris Optical include the high quality of both service and products. The staff's ability to make appropriate product suggestions and their willingness to accommodate urgent requests have contributed to the perception of personalized and efficient customer care. The inclusion of high-quality lens coatings as a standard, rather than as an additional cost, is well-received and complements the competitive pricing. Customers also value transparency in the purchasing process, as demonstrated through online order status tracking. The commitment to customer satisfaction is further evidenced by the staff's readiness to handle unusual requests and provide detailed product information.
This is how service should be, but so often isn't. I went into Iris Optical to buy some new reading glasses. I had a prescription from a recent eye test somewhere else but hadn't had time to choose glasses there. I was left to browse myself which I appreciated, then the gentleman working there asked if I needed any help, which I did, and made two great suggestions of frames. I chose one of them and he asked me when I would like to collect them, I said ASAP, and he told me I could go back and collect them a couple of hours later. I was so pleased with the ease and smoothness and speed of service. A perfect customer experience and I highly recommend!
Customers consistently praise Safarian & Simon Opticians for their high-quality service and the personalized care they receive. The staff's expertise, particularly from Optometrist Sachin and dispenser Sukru, is frequently highlighted, along with their willingness to go the extra mile for clients. The range and quality of the frame collection, especially the mentioned selection of Lindberg frames, satisfy discerning customers. The on-site preparation of lenses with meticulous measurements for optimal fit and comfort is a valued service. Clients also appreciate the attractive shop design and the sense of community engendered by the staff. Long-term satisfaction is evident through recurring patronage and the company's capability to diagnose and treat persistent eye issues, ensuring continued customer loyalty and recommendations.
Amazing and most satisfying experience. The most incredible optician I have ever been to. The eye test was thorough and went well beyond just checking the number for my glasses. I felt like a student learning about my own eyes. The collection of frames was beautiful. I am a gal of Lindberg frames and they had a large selection. They prepared the lenses on premises and make sure the customer is satisfied in every way. They took many measurements for lenses and how the frame should sit on my nose. They even repaired my older frames. Best experience ever!