Overall, customer sentiment toward Optical Express for laser eye surgery and lens replacement in London is mixed. Many reviewers highlight excellent clinical outcomes, professionalism, and reassuring staff at locations like Harley Street, particularly mentioning Dr. Ayoubi for his skill and support. However, several customers also report negative experiences, notably with post-surgery results, administrative problems, and perceived lack of empathy or poor communication in specific cases.
The most frequent themes include praise for knowledgeable and caring staff, especially during consultations and procedures. Customers often value clear communication, thorough aftercare, and the calming influence of named clinicians for stressful surgeries. Multiple locations are referenced, with the Harley Street branch consistently singled out for a positive approach, while administrative lapses and inconsistent experiences at other branches, such as Lakeside, draw criticism. Negative feedback largely relates to surgical complications, long wait times, and issues with post-procedure support or miscommunication.
In summary, Optical Express in London enjoys a strong reputation for surgical outcomes and customer care, particularly at premium locations. However, variations in service quality and some significant negative outcomes underline the importance of clear communication and consistent aftercare. For prospective clients considering laser eye treatment in London, most reviewers recommend careful location and clinician selection.
The most frequent themes include praise for knowledgeable and caring staff, especially during consultations and procedures. Customers often value clear communication, thorough aftercare, and the calming influence of named clinicians for stressful surgeries. Multiple locations are referenced, with the Harley Street branch consistently singled out for a positive approach, while administrative lapses and inconsistent experiences at other branches, such as Lakeside, draw criticism. Negative feedback largely relates to surgical complications, long wait times, and issues with post-procedure support or miscommunication.
In summary, Optical Express in London enjoys a strong reputation for surgical outcomes and customer care, particularly at premium locations. However, variations in service quality and some significant negative outcomes underline the importance of clear communication and consistent aftercare. For prospective clients considering laser eye treatment in London, most reviewers recommend careful location and clinician selection.
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service which was second to none
absolutely outstanding
out her way to help
a calming, reassuring professional
so happy with our results
Staff were so friendly and helpful
posted the eye drops
better than 20/20 vision
genuinely cared
helped my wife finally feel at ease
