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Specsavers London Reviews

Rated 4 based on 720 Reviews

Unit 6, 6-17 Tottenham Ct Rd, London W1T 1BG

Opticians | London

Published on
January 25, 2024
Last updated
March 13, 2024

Reviews Summary

Analysing the most recent feedback for Specsavers Opticians and Audiologists - Tottenham Court Road reveals a bifurcation in customer experiences. While some patrons commend the quality of examinations, staff helpfulness, and thorough service provided, there exist notable concerns regarding service consistency and professionalism. Positive experiences frequently underscore the opticians' expertise and the staff's friendly demeanor, which contribute to customer satisfaction. However, multiple incidents of miscommunication, perceived pressure to purchase, and neglect in service particularly during the pick-up process, manifest as the primary criticisms. These negative experiences, including allegations of GDPR violations and inadequate record-keeping, appear to occasionally overshadow the positives, prompting some customers to reconsider their loyalty to the establishment.

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What Customers Are Saying About Specsavers London?

Trustguide uses AI to extract key phrases from reviews about Specsavers London and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Specsavers London's customers had a positive experience.

Positive
Neutral
Negative

Specsavers London Ratings

1

As of Based on 720 revies as of Jan 25, 2024

Specsavers London Score

As of Based on 720 revies as of Jan 25, 2024

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Customer Reviews

As of Mar 13, 2024, 720 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Specsavers London's publicly available reviews View source

Geo Apa rated Specsavers London 1 stars
a month ago
I had a test and examination for new glasses, which was fine and went well. When I went to pick up my glasses, it was a different matter. I arrived, presented my receipt and was told to wait by a young man. I waited as other people came to pick up their glasses after me, picked them up and left. I noticed this was happening about 15 minutes into the wait. When I returned to the counter and spoke, this time to a young woman, she laughed and said that whoever had served me before had just gone on his break. She went to find my order, which they could not locate and waited another 15 minutes. When the glasses were found, we had to make sure they fit, etc. I was going to ask to speak to the manager there and then but was told they were "unavailable". At that point, I had to leave for another appointment. While I appreciate things I can and do wrong in every walk of life, I didn't enjoy the unprofessional way I was treated and the cavalier attitude when it was apparent I had received shoddy service. I have written a complaint to Specsavers Head office. Still, as a result, I will not be returning. I advised a friend looking for contact lenses not to go there because of what happened. I suggest you don't go either.
Erikiux S. rated Specsavers London 1 stars
7 months ago
I was seen by 2 different people. The first person did a normal test, she was very friendly and nice. The 2nd. person did a more advanced test (health eye test, which it was very good), and she was very professional, but cold and mechanic. I would've liked the opticians to be more friendly, taking into account my eyes were hurting me that day and I felt very nervous. But all in all, in the end, everything was fine, and I managed to break the ice with her. The results of my tests were fine and only needed reading glasses. The opticians told the lady on the counter that I needed reading glasses, and the lady never asked me if I could buy them there and then, she just took me to the glasses sections and started talking non stop about the options and prices and if I didn't buy them that day I was going to loose the opportunity for a discount. I understand it is their job, but if they ask the person first, if you they are ready to buy a pair of glasses, that would be great, because I only went for an eye test I didn't know if I needed glasses or something else was going on with my sight and to push me to buy a pair of glasses immediately is not really nice. They offered a very good service, it was pretty straightforward, I didn't have to wait a lot to be seen.
Krisztina Bekker rated Specsavers London 1 stars
7 months ago
Very helpful and friendly staff. Thank you to Nicky for her help in choosing my glasses. Free lens wipes much appreciated. The optician was also very good and thorough. All round excellent.

Frequently Asked Questions About Specsavers London

Can I expect a professional eye examination at Specsavers Tottenham Court Road?

Yes, based on customer reviews, the eye examinations conducted at Specsavers Tottenham Court Road are generally described as thorough and professional, with both standard and advanced tests being available.

Is the staff at Specsavers Tottenham Court Road helpful and patient?

Many customers have positively highlighted the staff's helpfulness and patience, especially when it comes to aiding in the selection of glasses, though some reviews suggest experiences may vary.

Have there been any concerns raised about customer privacy and data management?

There have been concerns raised in customer feedback regarding potential GDPR breaches due to mishandling and incorrect linkage of customer records. It's advisable to directly confirm privacy practices with the branch.

About Specsavers London

Opticians

At Specsavers Opticians and Audiologists - Tottenham Court Road, you’ll receive only the highest standard of service and expertise in eye and ear care the high street has to offer. With a full range of services, including eye tests and hearing tests, plus ear wax removal, your Specsavers Opticians and Audiologists - Tottenham Court Road team are here to look after you.We know that it’s not always easy getting around, so if you need us to, our opticians can visit you in the comfort of your own home. You can enquire about home eye tests with just a few clicks of a mouse.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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