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Specsavers Opticians and Audiologists - Tottenham Court Road Reviews

Rated 4.1 based on 959 Reviews

Opticians in London

Unit 6, 6-17, Tottenham Ct Rd, London W1T 1BG

Published on
January 25, 2024
Last updated
September 11, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Specsavers Opticians and Audiologists - Tottenham Court Road's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Specsavers Opticians and Audiologists - Tottenham Court Road?

very informative feedback

he managed to sort them out

repaired my glasses very quickly

calm sense to it

rush through a pair of prescription sunglasses

didn’t charge! Great service

absolutely amazing

saved my holidays in London

Exceptional customer experience

did a great job at making sure I was comfortable

Trustguide extracts key phrases from reviews about Specsavers Opticians and Audiologists - Tottenham Court Road and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 11, 2025, 959 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Specsavers Opticians and Audiologists - Tottenham Court Road's publicly available reviews View source

Mark Gallagher rated Specsavers Opticians and Audiologists - Tottenham Court Road 5 stars
3 weeks ago
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Always been very satisfied with this branch in my last 2 visits and even spotted some issue I have in one of my eyes that I was unaware of. Very grateful for their time and patience in the testing suite for taking my questions and providing very informative feedback. Also have been extremely quick and accommodating in sending my glasses over to the lab and getting the lens sorted as I don't actually live near this branch but they seem to have good communication with the lab where the lenses are fitted. Highly recommended overall
Graham Holland rated Specsavers Opticians and Audiologists - Tottenham Court Road 5 stars
a month ago
I have just had a really good experience at this branch - I am a repeat customer btw, I recently sat on my favourite pair of glasses bending the arms and hinges and took them to this branch to see if they could be repaired, re-shaped. The staff greeted me well, and I handed my glasses to Gordon who immediately set to work on them - I am very pleased to say that with his skill and patience he managed to sort them out and I feel he deserves this glowing review - Thank You very much indeed!!
sarath babu k rated Specsavers Opticians and Audiologists - Tottenham Court Road 5 stars
a month ago
I visited Specsavers Tottenham court for my glasses repair and had a great experience with Specsavers there. A lovely staff member named Ranjisha helped me – she was incredibly kind, and repaired my glasses very quickly. I’m so thankful for her help and the entire Specsavers team. Highly recommended!👏👏

Reviews Summary

Overall sentiment toward Specsavers Tottenham Court Road opticians is strongly positive. Reviewers consistently note the professionalism, accommodating nature, and high efficiency of both the staff and the service process. Specific team members such as Gordon, Ranjisha, Ovi, Linda, Aliyah Yousef, Andrew, and Mr Ovais Ahmed are mentioned for their patience, friendliness, and technical skills. Criticisms are minimal to nonexistent, with feedback focused on gratitude and satisfaction.

Frequent themes include staff expertise, rapid repairs, thorough eye examinations, and willingness to handle issues outside typical scope (including repairing frames not purchased at the branch). Strong communication, minimal wait times, and helpful guidance in choosing frames also emerge repeatedly. Customers in and around London, including visitors, report smooth lens processing and coordinated lab work, even when living outside the immediate area.

Specsavers Tottenham Court Road Opticians is regarded as a reliable and trusted provider in central London. The volume and consistency of positive reviews, mentions of repeat patronage, and individualized service highlight a reputation built on expertise, genuine care, and seamless optical solutions.
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Frequently Asked Questions About Specsavers Opticians and Audiologists - Tottenham Court Road

Can I get my glasses repaired even if I didn’t purchase them at Specsavers Tottenham Court Road?

Yes. Multiple reviews mention that the staff are willing to help repair glasses that were not bought at the store, including simple adjustments and more involved fixes, often at no additional charge.

Are the staff able to provide quick turnaround for urgent prescription eyewear needs?

Yes. Customers describe successful same-day service for prescription sunglasses and quick processing for lens orders, especially in urgent situations due to medical needs or travel constraints.

Do I need an appointment for frame adjustments or minor repairs?

Not necessarily. Several reviewers report being walk-in customers for adjustments or repairs and receiving prompt, accommodating service without an appointment.

About Specsavers Opticians and Audiologists - Tottenham Court Road

Opticians
Specsavers Tottenham Court Road is an optician operating in central London. The company provides comprehensive eye examinations, glasses fittings, repairs, and prescription eyewear services. Its offerings include eye health checks, frame selection assistance, and lens ordering, serving customers both locally and those visiting the region.

The company functions from a physical retail branch, with services delivered in-store by a diverse team. Working in coordination with external labs for lens processing, the staff handle repairs, frame adjustments, consultations, and payment. The store accommodates walk-ins and scheduled appointments, emphasizing workflow efficiency and streamlined customer support.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.