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Specsavers - Manchester
Specsavers - Manchester

Specsavers - Manchester Reviews Summary

Rated 3.9 Star based on 586 Reviews

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Overall Rating
3.9
/5
586
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Published on
March 10, 2024
Last updated
March 13, 2024

What do customers think about Specsavers - Manchester?

The reputation of Specsavers Opticians and Audiologists - Manchester - Arndale is largely positive, with customers expressing satisfaction with the professionalism and friendly demeanor of the staff. Customers appreciate the reasonable prices and the range of products, notably citing the '2 for 1' offer as economical. Specific staff members receive praise for their exceptional service, adding a personal touch to the customer experience. However, the company does face criticism regarding occasional service delays and organizational issues during busy times. There are reports of poor management behavior and difficulties with the voucher redemption process, which indicate room for improvement in certain operational aspects.

Positive Feedback

Positive customer feedback for Specsavers in Manchester - Arndale emphasizes the friendly and professional nature of the staff. A longstanding customer base reflects a trusted relationship with the brand, further strengthened by experiences with individual staff members who go above and beyond in service quality. The wide product range and affordability, highlighted by promotional offers such as the '2 for 1' deal, contribute to customer satisfaction. Besides, customers note the effective aid provided by the opticians in addressing eye health concerns, which showcases the company's competence in the medical aspect of their services.

Concerns and Threads

Negative experiences at Specsavers in Manchester - Arndale mostly revolve around service delays and managerial issues. Customers report frustration with having to wait beyond their scheduled appointment times, citing disorganization and an apparently indifferent response from staff as key problems. Management conduct, particularly the mannerisms and customer service approach of a mentioned manager, detracts from the overall standards expected by customers. Additionally, there are operational shortcomings related to handling vouchers, which have resulted in dissatisfaction and perceived financial loss for some customers.

Frequently asked questions about Specsavers - Manchester

Does Specsavers in Manchester - Arndale offer any special deals on eyewear?

Yes, they often run promotional offers such as the '2 for 1' deal where customers can select two pairs of glasses from the £69-£99 ranges and receive a free pair of sunglasses.

Can I expect professional service at Specsavers in Manchester - Arndale?

Many customers report receiving professional service from the opticians and staff members, with particular commendation for providing personalized care and addressing individual needs effectively.

Are there any issues I should be aware of before visiting Specsavers in Manchester - Arndale?

Some customers have experienced delays in service and encountered issues during busy periods. Problems related to the redemption of vouchers and the occasional unprofessional behavior of management have also been reported.

What are customers saying about Specsavers - Manchester

Specsavers - Manchester
Hanan
4-Star
a week ago
I have been a customer of Specsavers for the last 10 years and I'd recommend them. The staff are friendly and helpful. I usually go for an eye test every year and have my glasses changed. Prices are reasonable and most staff are quite professional.
Specsavers - Manchester
between the clouds
4-Star
a month ago
I've been in this store several times. Are usually their good. However today 23/01/24 I was served by a customer advisor Laura who was not good .. but excellent. She raised the standard by listening to my needs making me feel like an individual not just another business transaction ... excellent work Laura . Should get a bonus from Ur employer ..
Specsavers - Manchester
shelly
4-Star
3 months ago
Went for the booked eye test, took up the 2-4-1 offer from the £69-£99 ranges and got a free pair of sunglasses. They have different kinds of drops for dry eyes.
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About Specsavers - Manchester

Opticians

At Specsavers Opticians and Audiologists - Manchester - Arndale, you’ll receive only the highest standard of service and expertise in eye and ear care the high street has to offer. With a full range of services, including eye tests and hearing tests, plus ear wax removal, your Specsavers Opticians and Audiologists - Manchester - Arndale team are here to look after you.We know that it’s not always easy getting around, so if you need us to, our opticians can visit you in the comfort of your own home. You can enquire about home eye tests with just a few clicks of a mouse.

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