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Vision Express Opticians - Liverpool Reviews

Rated 4.7 based on 359 Reviews

Unit 3, Tops Plaza, Parker Street Clayton Square Shopping Centre, Liverpool L1 1QR

Opticians | Liverpool

Published on
February 17, 2024
Last updated
March 13, 2024

Reviews Summary

The overall reputation of Vision Express Opticians - Liverpool, as evidenced by recent customer reviews, reflects a generally positive customer experience marked by commendable service and professional conduct. A number of customers expressed gratitude towards individual staff members, highlighting personalized service, kindness, and efficiency in their interactions. Several reviews praised the timeliness of service delivery, new technology being integrated for eye check-ups, and assistance with specific requirements such as contact check-ups and filling out medical forms. However, there was an instance reflecting potential issues in appointment management and customer acknowledgment, whereby one customer felt overlooked and eventually left the store without service. It points to an area for improvement in ensuring that appointment handling and customer communication are consistently attentive and organized.

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What Customers Are Saying About Vision Express Opticians - Liverpool?

Trustguide uses AI to extract key phrases from reviews about Vision Express Opticians - Liverpool and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Vision Express Opticians - Liverpool's customers had a positive experience.

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Vision Express Opticians - Liverpool Ratings

5

As of Based on 359 revies as of Feb 17, 2024

Vision Express Opticians - Liverpool Score

As of Based on 359 revies as of Feb 17, 2024

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Customer Reviews

As of Mar 13, 2024, 359 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Vision Express Opticians - Liverpool's publicly available reviews View source

Holmsie 91 rated Vision Express Opticians - Liverpool 5 stars
a week ago
Big thank you to Elizabeth who did my contact check up and took the time to listen to me and help fill in my D4 medical form correctly. Absolutely amazing service all round including the ladies down stairs who helped pick my new glasses and have amazing customer service! Thank you to everyone who helped me!!
Mike Manley rated Vision Express Opticians - Liverpool 5 stars
2 weeks ago
Appointment at 12.15 - arrived at 12.01, booked in and sat in waiting area. Another person arrived 10 mins after me for a 12.15 appointment as well, but there was no trace of his appointment - he was asked to wait and they would squeeze him in. 2 more people arrived 30 mins after me. All 3 were seen to as I was left sitting there with no acknowledgement or enquiry as to who or what I was doing there, until it reached 12.55 when I had other places to be and that was when I walked out.
Aaron Geoghegan rated Vision Express Opticians - Liverpool 5 stars
2 weeks ago
What an amazing experience! Professional, kind and honest service. I want to personally thank Sophie for her expertise and friendly demeanour. Sophie you are truly brilliant - Aaron.

Frequently Asked Questions About Vision Express Opticians - Liverpool

What services are available on the ground floor of Vision Express Opticians - Liverpool?

On the ground floor, customers can select new glasses, schedule appointments, discuss adjustments to their glasses, and manage other business-related aspects.

Does Vision Express Opticians - Liverpool offer up-to-date eye check-up technology?

Yes, the optician has invested in new machines for eye check-ups on the first floor, which has contributed to time-saving and an improved customer experience.

How is the customer service at Vision Express Opticians - Liverpool?

Customer service is generally regarded as exceptional, with staff members frequently described as helpful, friendly, and going above and beyond in their service. However, prospective customers should be aware of a report regarding a potential isolated incident related to appointment scheduling.

About Vision Express Opticians - Liverpool

Opticians

At Vision Express we provide thorough eye tests, simply explained with expert care you can trust. We stock a wide range of designer and exclusive glasses, sunglasses and contact lenses. All our eyewear comes with 100 day returns guarantee and lifetime servicing for complete peace of mind. Find us on Parker St or book an appointment online.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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