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Specsavers - Birmingham - New Street

Specsavers - Birmingham - New Street Reviews Summary

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Opticians | Birmingham

14-15 New St, Birmingham B2 4RQ

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Specsavers - Birmingham - New Street?

As of Mar 13, 2024, 838 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Specsavers - Birmingham - New Street's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 17, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Specsavers - Birmingham - New Street's customers had a positive experience.

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Specsavers - Birmingham - New Street

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Specsavers - Birmingham - New Street's customer reviews analysis

Customer opinions regarding Specsavers Opticians and Audiologists - Birmingham cover a broad spectrum of experiences. While several customers have demonstrated a high level of satisfaction due to long-term positive relationships with the branch, complimentary service by particular staff members, and a thorough eye examination process, there are also concerns highlighted in recent reviews. Recurring positive notes include the extent of the glasses range, the thoroughness of eye tests, and the helpfulness of certain staff. However, some customers reported experiences that felt rushed, along with a perceived indifference from staff members, who were observed engaging in personal conversations and disregarding customers. There were also reports of poor customer relations and an instance of a customer's grievance about an optician's behavior. Despite these points of contention, several testimonials specifically applaud individual employees for providing excellent service and compassion when addressing customers’ problems, indicating that the customer experience can vary widely depending on the staff encountered.

Positive Feedback

Positive feedback centers on the Specsavers' experienced and dedicated staff, high-quality eye tests, a wide range of product offerings, and the store's perceived value for money. Long-standing customers appreciate the continuity of care, signified by the retention of some original staff over the years. The thoroughness and honesty of the eye tests have been praised, suggesting a level of professionalism and integrity within the services provided. Handpicked commendations for staff members indicate that personalized assistance contributes significantly to customer satisfaction, with mentions of employees going out of their way to help, especially post-adversity such as a stroke, and even providing aid beyond the call of duty. Moreover, the sanitization practices and time efficiency, especially during weekdays, have also been positively noted, presenting the branch as an attentive healthcare provider.

Concerns and Threads

Despite the positive aspects, several areas of concern have been consistently noted by customers, which impact the branch’s reputation. Some reviews highlight a rushed experience during eye tests, which may leave customers feeling unvalued and potentially questioning the quality of the service. Staff engagement has been a recurrent theme in the negative reviews, with observations of employees' indifference, as they were seen engaging in personal conversations and laughter while customers awaited service, presenting a lack of professionalism. Incidents of perceived discrimination and exclusion among staff were also reported, potentially reflecting upon the branch's work culture. Customer service in terms of reception and general interaction has drawn criticism, suggesting an overall need for improvement in how customers perceive their welcome and treatment by the staff.

Frequently asked questions about Specsavers - Birmingham - New Street

What range of products does Specsavers Birmingham offer?

Specsavers Birmingham offers an extensive range of glasses and contact lenses to cater to diverse customer needs.

Can I expect thorough eye examinations at Specsavers Birmingham?

Many customers have reported having thorough and honest eye examinations at Specsavers Birmingham, suggesting a commitment to detailed and accurate eye health assessments.

Is it better to visit Specsavers Birmingham on a weekday or a weekend?

Based on customer experiences, you may encounter shorter wait times and possibly a more efficient service during weekdays, as weekends tend to be busier with longer queues.

Recent customer reviews and testimonials for Specsavers - Birmingham - New Street

Specsavers - Birmingham - New Street
Ash OCP001
5-Star
5 months ago
My favourite opticians by a country mile. I have frequented this branch and it's much smaller predecessor that was located on Corporation Street in 2000. Some of the original staff are still here. I like the integrity of the company and the staff are generally fantastic. I used to go to their only real rival that begins with a B. However I didn't like their offerings nor their price hikes in the late 90's. I have had a few issues during this tenure however these have been amicable resolved and this is, indeed, expected during a two decade period. I have enjoyed visiting this branch and l have had no hesitation in handing over my money as l felt it was beneficial to me and my eye health. They have an extensive range of glasses and also contact lenses. Their eye tests are honest and thorough. I would wholeheartedly recommend this HUGE branch that is in what used to be OLYMPUS sports back in the early to mid 90's. On that note, over and out.
Specsavers - Birmingham - New Street
Elaine Youster
5-Star
a month ago
Not the best experience. Sent from my own opticians for a Cue appointment, they didn't want to give me one told me to go to A & E. I stood my ground and had tests at Specsavers outcome all was OK thus saving the NHS and me time and money. Lady who did test was very good and professional, but when standing at the reception trying to be seen, I could see the opticians sitting in a group laughing and chatting with each other, hardly busy. Not the most professional of behaviour maybe they could speak with the customer instead of us having to go through a third person
Specsavers - Birmingham - New Street
MansAK47
5-Star
2 months ago
Good optician over all most staff are excellent but there's always the odd one who thinks otherwise. One thing I didn't like how they all standing on one side chatting and laughing yet there's one girl Asian or Indian standing next to them and it looked like all the (white) staff where totally ignoring her it didn't look good at all as a customer I felt sorry for her.
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Overall Rating

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Overall Rating
4.1
/5
838
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About Specsavers - Birmingham - New Street

Opticians

At Specsavers Opticians and Audiologists - Birmingham, you’ll receive only the highest standard of service and expertise in eye and ear care the high street has to offer. With a full range of services, including eye tests and hearing tests, plus ear wax removal, your Specsavers Opticians and Audiologists - Birmingham team are here to look after you.We know that it’s not always easy getting around, so if you need us to, our opticians can visit you in the comfort of your own home. You can enquire about home eye tests with just a few clicks of a mouse.

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