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Gordon Thomas Opticians Reviews

Rated 4.8 based on 209 Reviews

40 Church St, Enfield EN2 6AZ

Opticians Enfield

Published on
June 15, 2025
Last updated
June 15, 2025

Reviews Summary

Overall sentiment for Gordon Thomas Optician’s eye care service is highly positive, based on recurring praise for the professionalism, friendliness, and thoroughness of staff members. Reviewers highlight specific team members such as Fatima, Maria, Helen, and Sabir, and describe experiences marked by clear communication and a welcoming environment. While nearly all feedback is complimentary, there is one account of perceived rude staff behavior during an interaction, indicating occasional inconsistency in customer service.

The most common themes reflected in these reviews are professionalism, patience, and an accommodating approach to complex customer needs, including those of elderly individuals and children. Customers consistently remark on the extensive choice of glasses frames, use of modern optometric techniques, and assistance with urgent booking requests. The company's location in Enfield Town is noted as a benefit, reinforcing convenience along with quality.

Based on reviewer comments, Gordon Thomas Optician in Enfield Town enjoys a strong reputation for trustworthiness, responsive service, and long-term reliability. Return visits and recommendations are frequent, supporting the company’s status as a reputable option for optical care in the area.
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What Customers Are Saying About Gordon Thomas Opticians?

level of professionalism displayed by the staff

very friendly and welcoming

very friendly but professional optician

Extremely friendly and very professional

Excellent service, a great experience

Absolute pleasure being a customer

very welcoming, friendly and really patient with her

very patient

friendly staff just like the good old days

Trustguide extracts key phrases from reviews about Gordon Thomas Opticians and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Gordon Thomas Opticians's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Gordon Thomas Opticians Ratings

5

As of Based on 209 revies as of Jun 15, 2025

Gordon Thomas Opticians Score

90%

As of Based on 209 revies as of Jun 15, 2025

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Customer Reviews

As of Jun 15, 2025, 209 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Gordon Thomas Opticians's publicly available reviews View source

Sylvia Dobek rated Gordon Thomas Opticians 5 stars
9 months ago
I recently visited this opticians and was extremely impressed with the level of professionalism displayed by the staff. They were friendly, knowledgeable, and took the time to really understand my needs. The consultants were fantastic and helped me find the perfect pair of glasses frames that suited my style. I was also pleased to see that they were using modern techniques to help with my daughter's myopia. The opticians were able to offer solutions that were effective and tailored to her specific needs. It was reassuring to know that she was in good hands. Overall, I had a great experience at this opticians and would highly recommend their services to anyone in need of eye care. The staff were top-notch and the selection of frames was impressive. I will definitely be returning for all of my future eye care needs.
Jane Ricketts rated Gordon Thomas Opticians 5 stars
4 months ago
Visited this opticians for the first time on the recommendation of a friend. Everyone was very friendly and welcoming. Fatima was very professional and thorough in her testing and I had total confidence in her. Huge choice of frames available and having chosen the ones I liked the order was placed. Enjoyed the experience...thank you Fatima, Maria and Helen for looking after me.
Ronnie Johnson rated Gordon Thomas Opticians 5 stars
4 months ago
On arriving at my appointment at Gordon Thomas Optician I received a very friendly greeting. I didn't wait long to be seen by a very friendly but professional optician. I felt at ease with the whole process. I would highly recommend Gordon Thomas to anyone for their next eye test.

Frequently Asked Questions About Gordon Thomas Opticians

Do staff at Gordon Thomas Optician show professionalism and friendliness?

Yes, reviews repeatedly describe the staff at Gordon Thomas Optician as professional, friendly, and welcoming. Customers mention feeling at ease, valued, and confident in the care provided by individual team members.

Are there a wide range of glasses frames available?

Customers note a huge choice of frames in stock, allowing them to select ones that fit their personal style. The staff are helpful in guiding customers through available options during their visits.

Can I bring a family member with special needs to appointments?

Yes, reviewers mention that staff are patient and accommodating with elderly clients and those with additional needs, such as dementia or mobility difficulties. Assistance is provided to ensure all clients are comfortable and well cared for.

About Gordon Thomas Opticians

Opticians
Gordon Thomas Optician is an eye care provider located in Enfield Town, offering a range of vision-related services including eye tests, consultations, and the dispensing of glasses and frames. The business serves a diverse client base, including children, adults, and elderly patients with special requirements.

The company operates with a team of opticians, consultants, and reception staff. Services are delivered in-person at their clinic, with booking available for both regular and emergency appointments. The company incorporates modern diagnostic techniques and maintains a broad selection of eyewear for customers to choose from.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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