Vision Express Opticians Reviews

The reputation of Vision Express Opticians - Birmingham - Bullring & Grand Central is overall quite positive, with customers highlighting timeliness, professionalism, and friendliness in their experiences. Customers praise the on-time appointments and the smoothness of the service execution. The staff, especially mentioned by name including Trudy, Lucy, Mr. Aakash, Jas, and Fiz, is commended for being courteous and informative, indicating strong individual performances that contribute to a positive brand image. Testimonials reflect customer satisfaction with the selection of eyewear offered and perceive the pricing as reasonable for the value received. Despite these numerous commendable accounts, there is an undercurrent of dissatisfaction with specific customer service aspects. Some patrons report negative interactions including perceived rude behavior, lack of proactive assistance, and an environment where gossip amongst staff members occurs, potentially eroding trust and comfort. This dichotomy of customer experiences showcases high service variability which may impact the company's reputation if not addressed consistently.

At Vision Express we provide thorough eye tests, simply explained with expert care you can trust. We stock a wide range of designer and exclusive glasses, sunglasses and contact lenses. All our eyewear comes with 100 day returns guarantee and lifetime servicing for complete peace of mind. Find us on New Street or book an appointment online.