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Jones And Co. Styling Opticians
Jones And Co. Styling Opticians

Jones And Co. Styling Opticians Reviews Summary

Rated 5 Star based on 344 Reviews

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A+
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Overall Rating
5
/5
344
reviews
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Published on
February 25, 2024
Last updated
March 13, 2024

What do customers think about Jones And Co. Styling Opticians?

The overall reputation of Jones And Co. Styling Opticians from the collected reviews is overwhelmingly positive. Customers continually emphasize the exceptional service, highlighting the friendliness, professionalism, and knowledge of the staff. The unique styling consultation process is a standout feature, providing a personalized approach to frame selection which culminates in customer satisfaction. Attention to detail, such as inspecting glasses for blemishes and ensuring the proper fit, further illustrates their commitment to quality. The proactive problem-solving in instances like correcting lens issues and engraving mistakes demonstrates a high standard of customer care. Despite the higher price point, customers feel the value delivered through the combination of service, quality, and range of unique glasses justifies the cost.

Positive Feedback

Jones And Co. Styling Opticians is consistently praised for providing a customer-centric experience that includes thorough eye exams, personalized style consultations, and a wide selection of unique, quality frames. The staff's attentiveness and willingness to offer advice without pressure is a highlight for many customers. Their friendly demeanor and expertise contribute significantly to customer trust and loyalty, with several reviewers indicating long-term patronage and intentions to return for future purchases. Customers express satisfaction with the end product, often receiving compliments on their choices, thus reinforcing the effectiveness of the company's personalized styling service.

Concerns and Threads

Although the feedback is predominantly positive, there is an indication of higher costs associated with Jones And Co.'s services and products. For some customers, this might be a deterrent, especially when compared to high street chain prices. Despite the high level of service, mistakes such as engraving errors and lens blemishes, though promptly and professionally handled, are noted. Such incidents, albeit minor and efficiently resolved, remind us that no service is without occasional oversights.

Frequently asked questions about Jones And Co. Styling Opticians

What makes Jones And Co. different from high street chain opticians?

Jones And Co. offers a personalized styling consultation for customers, providing a curated selection of frames based on an individual’s personality and style preferences. The service is positioned as thorough, attentive, and pressure-free, distinguishing it from the standardized service one might find at a high street chain.

Can I expect a wide range of frame styles at Jones And Co.?

Yes, Jones And Co. is highly commended for its wide range and quality of unique and fantastic glasses. Customers appreciate the diversity and the ability to find frames that complement their individuality.

What if there's a problem with my glasses after purchase?

Jones And Co. is proactive in resolving any issues with purchased glasses. Reviews indicate that they perform quality checks and, in case of any blemishes or mistakes, will contact customers to rectify the situation efficiently, often before the customer has noticed the issue themselves.

What are customers saying about Jones And Co. Styling Opticians

Jones And Co. Styling Opticians
David Sedgwick
5-Star
2 weeks ago
Fantastic friendly service! Jones & Co were recommended by friends of ours who always have fab glasses in! I cannot fault the service at all! The initial styling consultation was a lovely experience from being greeted to trying and eventually buying. The devil’s in the details too, little things like recommending trying different mirrors i different lighting conditions, advice on fit, complimentary drinks and so on. They would have got a great review anyway but sometimes the acid test is if something goes wrong.. Through no fault of theirs, the sunglasses had a minor blemish on one lens. Before I was due in to collect they had called me up and apologised for the fact it had failed their quality inspection and they had already ordered a replacement lens.. I should point out here that the flaw was so small I had to have it pointed out to me! On the day we also realised the name engraving on my main glasses and box had not been done despite being on the order they had raised with the manufacturer. Same again, they were straight in it. They let me take the glasses home (along with the sunglasses) whilst they re-ordered. I just need to pop back when they are ready. So great service from a really friendly bunch, no pressure to buy or even in how long choosing of frames took. Fabulous - looking forward to selecting my next ones in a year or two!
Jones And Co. Styling Opticians
Jennifer Spencer
5-Star
3 weeks ago
Amazing experience at Jones and co. From the eye test which was incredibly thorough to the style consultation it was a really enjoyable morning. I'm so pleased with my glasses and will definitely be returning when it's time for a new pair. The staff are all so lovely and knowledgeable.
Jones And Co. Styling Opticians
Molly Bessell
5-Star
a month ago
Have visited Jones And Co. Styling Opticians for 8 years now and every experience has been amazing! Not only is the service impeccable, but the quality and range of fantastic, unique glasses is brilliant. All the staff are beyond lovely and make every visit a joy - I look forward to coming for the next 8 years!
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About Jones And Co. Styling Opticians

Opticians

Jones And Co. is an experienced independent opticians in Manchester, specialising in exclusive eyewear and unique designer glasses frames.

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