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Vision Express Opticians - London - Enfield logo

Vision Express Opticians - London - Enfield Reviews

Rated 4.6 based on 328 Reviews

28 Palace Gardens Centre, Enfield EN2 6SN

Opticians Enfield

Published on
June 15, 2025
Last updated
June 15, 2025

Reviews Summary

Overall, sentiment towards Vision Express Enfield as an optician is highly positive, with customers repeatedly mentioning friendly, knowledgeable, and professional staff. Long-term repeat business stands out as a signal of satisfaction, though one review raised concerns about high frame costs, and there is a single report of poor staff behavior. Most feedback, however, suggests efficient processes and attentive care.

Key themes across reviews include staff friendliness, efficiency, and the level of personalized attention provided during eye tests and glasses selection. Reviewers mention feeling no pressure to purchase, thorough examinations, and outstanding support from named staff members such as Anna, Arun, Shewti, and Ashraf. Support for families and children and transparency in recommendations are highlighted, with aftercare and honesty frequently noted. The location in Enfield is repeatedly referenced as a strength.

In summary, Vision Express Enfield has a strong reputation locally for professional service, cooperative staff, and effective customer management, with most experiences described positively. Occasional issues are noted but are clearly outweighed by the consistency and quality of care mentioned throughout the reviews. The company's standing in the Enfield area appears robust and reliable.
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What Customers Are Saying About Vision Express Opticians - London - Enfield?

very efficient

friendly service and expertise

after care for life

Staff very friendly yet still professional

thorough examination

the most honest, communicative, knowledgeable and helpful

exceptionally cooperative and professional

very honest and patient

friendly team helped me find nice pair

really nice and friendly

Trustguide extracts key phrases from reviews about Vision Express Opticians - London - Enfield and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Vision Express Opticians - London - Enfield's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%

Vision Express Opticians - London - Enfield Ratings

1

As of Based on 328 revies as of Jun 15, 2025

Vision Express Opticians - London - Enfield Score

80%

As of Based on 328 revies as of Jun 15, 2025

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Customer Reviews

As of Jun 15, 2025, 328 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Vision Express Opticians - London - Enfield's publicly available reviews View source

Mark Blooman rated Vision Express Opticians - London - Enfield 5 stars
a month ago
The staff are nice - basic eye health tests by assistants - eye sight test by optician - very efficient. Been using them a long time - will probably continue to do so. Only complaint is frame costs - more than double what is available elsewhere.
Janice James rated Vision Express Opticians - London - Enfield 5 stars
a month ago
My husband and I have been going to Vision Express Enfield for many years and the friendly service and expertise has always been superb, with both eye tests and glasses. No problem is too small for them to deal with and referrals, if required, were fast and efficient .
Nathan B. rated Vision Express Opticians - London - Enfield 1 stars
a month ago
My wife went to look at glasses while passing by but came home visibly upset. A staff member (larger lady) was rude and patronising to her. Needless to say we won't be spending our money at this branch and will go to any number of other opticians in the area.

Frequently Asked Questions About Vision Express Opticians - London - Enfield

Are Vision Express Enfield staff knowledgeable and approachable?

Yes. Reviews frequently mention that staff are knowledgeable, approachable, and patient. Several staff members are complimented for their thoroughness, honesty, and willingness to answer questions during eye tests and glasses selection.

Is there pressure to purchase more expensive frames or products?

No. Multiple reviews specifically state that there is no pressure to upgrade or purchase high-cost frames, and staff are transparent about recommendations, putting customer needs first.

What aftercare services are provided after buying glasses?

The company offers aftercare for life. Customers mention receiving ongoing support and being able to ask questions or seek help with their eyewear after the initial purchase.

About Vision Express Opticians - London - Enfield

Opticians
Vision Express Enfield is an optician providing eye health services such as eyesight tests and the supply of prescription glasses. The company operates in-person from its branch in Enfield, offering both routine and referral-based eye care as well as a range of eyewear options for customers of all ages.

The business operates through direct consultations, starting with tests conducted by assistants and opticians, followed by the selection of frames. Vision Express Enfield offers aftercare services, transparent recommendations, and does not pressure customers into additional purchases. Staff are available to answer questions and provide support throughout the process.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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