Iris Optical Reviews

The overall company reputation of Iris Optical is predominantly positive, with accolades for exceptional service, professionalism, and product quality reflecting a high level of customer satisfaction. The efficiency and speed of service are frequently mentioned, as customers appreciate the ability to receive their glasses promptly after selection. Moreover, the transparent pricing system and lack of upselling on lens coatings or treatments improve the customer experience by fostering trust and alleviating the pressure often associated with retail. However, an isolated negative account suggests that some customers may have experienced less than satisfactory interactions or inaccuracies in prescriptions. The presence of this disparity indicates that while Iris Optical generally maintains strong service standards, there are occasional lapses that could impact its reputation.

Iris Optical is an independent opticians with two stores in London. We began life in 1999 online-only, operating from what is now our Tower Bridge store; our business model was to offer the latest, greatest designer eyewear as affordably as possible - our unique selling point being thin, anti-reflective prescription lenses free of charge with all frames. We soon learned that customers wanted to physically try on frames before deciding on which to purchase and so we opened our premises to the public shortly afterwards - and kept our 'free lenses' deal. Many years later, we still offer free, top-quality prescription lenses with most frames - and we now also offer eye tests and contact lens consultations in both stores.